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Marshall Volkswagen Loughton (Cars & Vans)

  1. Loughton
  2. Loughton Car Dealer

Reviews, get directions and contact details for Marshall Volkswagen Loughton (Cars & Vans)

Marshall Volkswagen Loughton (Cars & Vans)
Address: Langston Rd, Loughton IG10 3TQ, UK
Phone: 020 3613 8304
State: Essex
City: Loughton
Zip Code: IG10 3TQ

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 10:30 AM – 4:30 PM

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Reviews
Very friendly staff and beautiful showroom. I came here for a recall on my work van, and I was greeted with a smile and a hello from everyone I spoke to or dealt with. Random staff walking passed me were asking if I had been seen by someone already or if I am still waiting. They keep the customer fully updated with all the relevant information, so you don’t have any questions out of confusion. They also have a variety of vehicles to be sold, so if you are planning on buying from them then you would be in safe hands!
Part 2 of 2nIt really does baffle me why I cannot sort out everything on the phone with him there and then and he has to call me again.nnAs you can imagine.. that has pushed me past the point of reason with these people, to where I have had to call their customer support complaints team to get involved. I would no longer be willing to accept what Chris could offer me to get me off the phone as quickly as possible. I instead want this investigated, so I can be offered a suitable compensation offer rather than fuel that seems to be the quick go to as it does not require actually sympathising with the customer and resolving their lost faith.nnTo summarise - you are promised a lot when being sold a car, such as Marshall Loughton will be there for you and it's not just that they forgot about you once you've bought the car. I'll let you make your own mind up from reading this review. I hope this experience will warn people of what to expect and actually do something to get this resolved for me...
We bought a T-Cross from Steve Dampier Sales Executive two weeks ago and received outstanding service from him. Steve made every part of the purchase from initially showing us the car, to post us picking up the car a truly amazing experience. Steve was knowledgeable, interested in our requirements, very personable and his follow up with questions was second to none. He followed up with us after we picked up the car in case we had any questions or needed any help. We would be very happy to recommend Steve to anybody looking to buy a Volkswagen and will not hesitate to buy from him again. We would also like to say a huge thank you to him and the rest of the team at Marshall.
Our Saturday morning visit to Volkswagen was met with a warm reception at the entrance, where we were promptly invited to take a seat.nSteven, one of the sales assistants, greeted us with genuine enthusiasm. Throughout our interaction, Steven's dedication and assistance exceeded our expectations. We explained our situation and budget, and he expertly guided us through the available options. With patience, he escorted us around the showroom, presenting various models suited to our needs.nWhat stood out most was Steven's approach—he wasn't driven solely by making a sale but by ensuring we found the right fit. His depth of knowledge was impressive and served to enhance our experience.nAs my wife and I left Volkswagen, we couldn't help but feel content and appreciative of how effortless Steven made the process for us. The service was truly exceptional, creating a friendly and inviting atmosphere.nWithout hesitation, we wholeheartedly recommend Volkswagen on Langston Road. Our sincere thanks go out to Steven and the team for their outstanding assistance.
I highly recommend this car dealership for multiple reasons, one of which being their professionalism and simplicity when it comes to purchasing the car.nI couldn’t be more satisfied with the customer service, Omar helped me purchase my first car and did a brilliant job.nHe went to all kinds of extents to ensure that I was happy with the car, which I definitely was.nSo a big thank you to him for helping!!!
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Marshall Volkswagen Loughton (Cars & Vans) map

Directions to Marshall Volkswagen Loughton (Cars & Vans) with public transportation

Lenthall Rd 90 meters
SB09
Debden Underground Station 230 meters
Central
Debden Station 320 meters
16
16C
418
418B
542
66A
SB09
Chigwell Lane 320 meters
16
16C
542
66A
Burton Road 370 meters
20

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