Marsh's

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Address: 125 Highlands Road , Fareham PO15 6JJ, HAM, GB

State: HAM

City: Fareham

Zip Code: PO15 6JJ

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Reviews

What an absolutely shoddy service you provide… it’s appalling!! Having recently purchased a commercial vehicle from Marshall’s Nissan in Grantham in less than three months it has broken down.  As it’s under warranty we were advised to call you  closest to us.. I have tried calling you for the past seven working days.. each time called.. no answer!!! On only one occasion that I called was the phone answered and immediately put down. What is the point in providing a warranty when you very obviously can’t be bothered to answer the phone to provide the service for it??? I’m only grateful I didn’t take the warranty for an extended period. Whoever is responsible for over-seeing the quality of service you provide is to a level of high standard most certainly isn’t doing their job!! I wouldn’t recommended you to anyone. Completely dissatisfied customer!!!

The only reason I've given 4 stars is due to the 11th hour savior by Abby and mechanic Steve.  I was only minutes away from blitzing you guys with 1 or zero stars across multiple platforms before Abby stepped in and took over proceedings! I'd had 3 or 4 issues with your company and the service provision, without going into a long message! I've now seen the multiple poor reviews you have on here and I could fully back up all of them! But when Abby came up trumps and sent mechanic Steve out to my home to resolve my issues, things improved dramatically. Then when Steve found issues at my home and immediately said he needs to get this sorted, he took my vehicle back to the workshop himself leaving his van overnight at mine and brought it back the next day all fixed! Steve deserves a lot of praise and a big thank you for that.  My suggestion to owners / management would be to put a senior manager either out on the service desk of have their office right next to the service desk with their door open! And best employee more Abby's and Steve's!  And I do agree with most poor reviews about answering the telephone, my average wait was in excess of 3 minutes, no exaggeration!

This is the second service on our Sprinter at this dealer point.  The first service had a slight problem due to the oil filter not being fitted correctly.  We understand these things happen, and considering this is a 24 hour service centre things can get missed and the engine was steam cleaned, vary good service  On the second service the desk service was excellent, extremely organised and well in advance of our primary phone call when we booked the vehicle in.  Although we are not mechanics we presume the service was correct, our boss actually collected the vehicle and said there was a slight delay due to phone challenges on their system.  Thank you Marshall, great work.  We were slightly confused about the centre brake light, this had been highlighted prior to service but is still not working?  A small thing and can be rectified in due course.  Another very minor point is the secondary parking area, this is quite rough and pitted and causes the vehicles to get dirty and when the service team leave and enter the vehicles there is dirt/oil/grit left on the step and flooring.  We understand that it's a commercial vehicle and not a passenger car but should be considered as many owners are private/ small business people and this may very well be their personal vehicle.  We suggest step and floor coverings to protect the interior as you would with a passenger car/vehicle.

Comprehensively and consistently appalling in every way.  Incapable of picking up the phone or returning emails / calls. You are actively encouraged to book online, however choose this option and despite the confirmation email you receive your booking won’t actually go anywhere.  It simply vanishes into the ether.  This is an issue that won’t become apparent until you arrive a week later to drop your vehicle off for a service you were told you’d successfully booked or wait all morning for a collection that never comes.  Turns out the staff are actually aware of this issue but regardless, you’re still told the online option is viable. Front of house staff are generally rude and disinterested with a real ‘computer says no’ attitude, and I’m often left feeling that I’m inconveniencing them by presenting myself at the desk in the hope I might get some help. On the plus side though, they are very quick to make contact when they want payment,so top marks there! It’s really not that hard to offer basic levels of customer service…it actually takes real energy and effort to be this bad. Top tip guys…when that thing on your desk rings continuously, driving you mad, if you pick up the handle bit and listen / speak into it, you’ll find that, mercifully, not only does the ringing magically stop, but quite often there is  a real human on the other end of the line in need of your expert guidance.  Help them quickly and competently and they’ll probably be really appreciative and you’ll be left with a warm fulfilling glow inside. Your working day will go quicker, people will be happier and might even be nice to you and you can go home with a smile on your Chevy Chase, taking pride in your work, knowing you’ve made a real difference to someone else’s day. Just a thought…

I chatted with Anna, finally someone friendly there! she was very helpful and answered all my questions. I will book again and recommend your service to my friends.

Spoke to Anna, she provided fantastic customer service and was extremely polite and friendly. Will be highly recommending Marshall Fareham to friends and family. Thank your help Anna.

I gave this cowboy outfit another go following on from my past bad experience see below review. My Vito had developed a periodic warning light come up, which I videod, and then showed to a lack luster gent at reception. He said it was a brake problem. I showed him the symbols for brake problems, which definitely wasn't the symbol flashing up on my van. He agreed with me. He then said I'd need a plug in diagnostic costing a standard £120 + VAT. Disgusted at the guys lack of knowledge and help I walked out. Turns out a squirt of WD40 on both sliding side door sensors sorted out the issue. Took me all of 5 minutes. And I'm no mechanic. Marshall, don't bother replying with your usual drivel. Try getting more dynamic helpful knowledgeable staff.  I booked my 2019 Mercedes Benz Vito for its first service. On booking I was also told that my type of van had a recall on it, basically just for a reset whatever they mean by that? When I collected my van after the work had been done my heart sank at the state it was returned to me in. Seat protection cover more on the floor than the seat. Dirty and dusty interior. Scuffs on the drivers door inner panel that wont polish out. And the wiring on ambient lights I had fitted pulled apart. Now what sort of care do Marshall take to return a vehicle Covid clean? Or how about showing a bit of respect to a person's vehicle? Just because it's a van doesn't mean you lot show less care and consideration than you would on a 2019 Mercedes car. Also, since the reset my van will now periodically turn the heater fan on, without the ignition key in and not turned on. This will at some point flatten the battery and I'll end up stranded somewhere. So I phoned up Marshall to complain both about the shabby state of my vehicle and this heater fan problem. The person I spoke to, his direct answer to the heater fan problem was "Well it doesn't matter because your van is still covered under warranty." I was actually dumb struck by such a stupid response. Of course it matters! Your answer matches the standard that my vehicle was returned to me in...rubbish!

Appalling service , after several calls and two online chats , I had To go into Fareham branch to book recall and MOT, it didn't end there a dispointing service from such a large suppose to be high end vehicle workshop

I've never had a good experience here and have finally decided to go elsewhere. I booked my van in for a service and was asked what time I wanted to collect, I said 5pm latest as I had to work the evening. The guy on the phone said I could drop it off at 6am which I did. At 1pm I called to see how it was going, the lady told me "it is still on course to be done by 5pm". When I arrived to pick up at 4:20pm I was told it hadn't even been started! So they had my van for over ten hours and hadn't touched it. I was informed that they were an engineer down for the day, which is understandable however, what is not understandable is that they didn't call me to inform me yet said it was on course to be done. If this had been the first bad experience here I'd have been more sympathetic...but it's not.

Recall for a drivers air bag, in and out within about 10 minutes! Spot on!

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