Mamounia Lounge

terrible service. Terrible speed. Terrible taste. Never have I ever spent so much money and gotten this service. The set menu was 70£ per person. Service is so slow. And that waitress. Jesus! Someone teach her how hospitality business works. I get delays in food. But come on. There’s a way to say it. Getting on the food. The vegetarian main course the aubergine dish. They decided that vegetarians eat vegetables so let’s just put all of them on the plate. NO taste. Extremely bland. The photos shows how dry and tasteless it looked/ tasted. what a waste of money, time, respect, taste buds. Worst restaurant yet in London for me.

I had iftar last night the food was very good the staff were amazing ,thanks to Amina who was looking after us ,the interior design and atmosphere was beautiful highly recommended

The waiter was a lovely guy but everything seemed slow and we had to ask for a couple of things more than once, drinks took ages to come but were lovely and the food was good too but the mains came before our starter. Everything just felt a little slow but the staff were polite. It's expensive for what it is but I guess that comes down to location too. We didn't get desert, just had 1 starter, a platter for 2 and 3 cocktails and 1 lemonade and it was around £145

I went to celebrate my birthday and I was treated with lovely service all around. The cake was delicious and they had Arabic sweets as well! Made my birthday so so special! Would recommend.

Perfect food, drinks and sisha After attending a birthday party the day before, we decided we wanted to continue having a fun time in London to make the most of the weekend. A friend suggested we visit the Mamounia Lounge as a venue in Mayfair. Upon arrival we were given a table and our hostess was Gabriela. We ordered wine and an apéritif to go along with our sisha; this was our first time!! Gabriela who was excellent in her customer service, explained how to consume the sisha and suggested an amazing range of food items from their menu. She was perfect in explaining to us the different range of food items and this made it so much easier. To be honest, Gabriela was a godsend. After a little deliberation and with her assistance we ordered the following items: Moutabel, smoked aubergine puree with tahini, pomegranate, olive oil and spices Spicy Merguez sausages Cheese Briouat, Goat’s cheese pastries Lamb Tagine, sweet slow cooked lamb shoulder served ins a sweet sauce topped with prunes, pears, sultantas and almond shavings Baklava We were overjoyed with the presentation of the food and the service provided. Gabriela made our meal and experience so much more enjoyable with her professionalism and her knowledge of the Middle Eastern food and culture. She is a credit to the establishment and guided our evening perfectly. I would definitely return and would recommend it to visitors to Mayfair. Whatever you decide to do, ask for Gabriela !!!

Don’t ever go to this place!!! This place was the worst place I have ever been to! The worst customer service, we faced severe RACISM!! The restaurant employees used the F word on us and called us a “princess”. They ganged up on us without any respect towards their customers whatsoever. They don’t deserve to be open and deserve to be shutdown!! There was a lady sitting next to us told us to shut up and started to threaten us. We had just sat down and she started to tell us to keep it low, we weren’t even loud and top of that it’s a public place and it’s not her right to be rude to another customer. Then she called the cafe’s employees and they started speaking in a common language which we could not understand and the employees started taking her side. We told the employees and the manger she’s being rude and they started to back the lady up. the employees started to act super rude to us too- called us the F word, princess and all sorts of things. I don’t know who that customer was but it was extremely unprofessional of the cafe to take the other customers side instead of diffusing the situation. Then they said they CANNOT serve us!! Then we spoke to them again and they said ok and again they said they can’t serve us. The customer had some hold on this cafes employees. We have never felt this threatened and bullied in our life. Even employees that were not involved in the drama started mocking us!!! It’s shameful how they can treat their customers like this! And nothing was done and we left the restaurant and definitely never ever coming here again! The lady was hysterically laughing and started calling us trash and how she tried to kick us out! And the employees were all just laughing along Never ever visit this place! You can always find shisha somewhere else!

The weather inside the restaurant was extremely cold. The man at the bar kept touching his nose. So the two female friends who were with me wanted to get up and leave the restaurant first. The food press is very small and very expensive. I didn't order salad at all, they brought salad anyway. The salad was very spicy. Only with the service charge of two salads was 25£. Arabic kofteh are very hard and uncooked. Fish Sibas was awful. About 30 pounds. Without any objections. I think he bought it from Tesco and just fried it. Not anything on the side dish. I think the management there has changed. Because the prices are astronomical, terribly expensive But the quality of the food is very low. The friends who were with me were really surprised by the behavior of the boy who was in the bar and touched his nose. Frustrated and angry. They said I wish she didn't bring the food. It was very awful. It is very expensive but the quality of the food is very low. I was really embarrassed in the presence of those two female friends. Because I had defined a lot. The best restaurant is the Lebanese restaurant in London.

We visited the Mamounia lounge in Mayfair to celebrate a birthday. As expected the area was really nice and this was backed up by the Mercedes and Porsche parked outside.There was an external shisha area with the restaurant inside. The restaurant had a good vibe and we were greeted with a warm welcome even having got there twenty minutes late. We ordered the special mixed meze board which was excellent. All the different meze was good. Then we had four Lamb Tagines one Lamb chops, Marakesh salad and Mamounia fries. Although the menu describes the Tagines as sweet what we received was very sweet and this somewhat let the dish down. We have tried this dish elsewhere and this was definitely too sweet. However the Lamb chops were really nice and well cooked. The Fries unfortunately had a bit too much chilli for me which I wasn't expecting however the Fattouch salad was fresh and the toasted Lebanese bread gave it a nice crunchy texture. We ended the meal with Baklava and chocolate fondant deserts which were nice and served by several members of staff with a rendition of happy birthday in what I assume was Lebanese. This was a nice touch.

It was the worst experience I had in London and the most expensive.. The service is very bad the drinks nothing special for the price. Terrible I will never come back and I do not recommend going to this place to smoke shisha and drink a few drinks have better places.Service: 1/5

Lovely, lovely place! Staff is so so friendly and willing to help. Food and drink were of the best quality and the atmosphere as pleasant as ever. Recommend from the bottom of my heart and will 100% be returning!