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Lotus

  1. Orpington
  2. Orpington Chinese

Reviews, get directions and contact details for Lotus

Lotus
Address: 409 Crofton Road , Orpington BR6 8NL, XGL, GB
Phone: 01689 853383
State: XGL
City: Orpington
Zip Code: BR6 8NL

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Reviews
Relatively new to this place. Lady at the desk is pleasant and chatty. Good dumplings options and chicken & sweetcorn soup is nice. Credit card machine is thick with dust and grime, which makes you question whether or they have the same attitude to cleanliness in the kitchen, which is a bit off-putting. Furniture for customer to sit on in grimey and worn, so I would avoid using that at all costs. I would give the food 5 starts but the cleanliness 1 star.
Tried this place for the first time recently after hearing about it for so long. It's actually replaced my usual favourite! The salt and pepper squid and prawns are amazing and the portions are bigger than my usual place. Definitely swapping to this place now!
Food is always good and hot, not had a problem with either food or delivery, best chinese we've had in this area
Placed an order and they forgot about it. I called an hour after it was due and they said another 30 mins. I asked if she even placed my order and she then abruptly said "OK I'll cancel your order" and put the phone down. Demented.
I have ordered a few times now. I've never read the bad reviews until today when I thought I'd write a review myself and am quite shocked they are there. This is my go to chinese takeaway. Have even had our friends compliment the food at takeaway nights. I will definitely continue using this resteraunt.
Waited nearly 2 hours for order, then Lotus cancelled our order for no reason and no explanation, they had charged us already and then charged us again for no reason. No explanation or communication. Disgusting service. Do not order from here! Never delivered!!!and charged twice!!! Awful!!!
I've been going here for years and I've always liked the food from here never had a bad experience! There chicken curry is lovely
Poor Service all round!! Placed an Order via the Hungry House App at 7:10pm with a delivery time of 8:10pm. This then changed to 8:24 pm. Called them at 8:25 and was told it should be with me in the next 10-15 minutes. 8:50 came so I called them again and was told they're not sure how long it would take. Could be 10 minutes, could be 30. Food turned up at 8:55pm!! As I'm sharing out my food, I notice that my allergy requirements were totally ignored!! I've been on hold to Customer Service for over 20 minutes now and still haven't spoken to anyone. When I finally did get through, to someone at Hungry House, they said that I would have to make a note everytime I place an order of my allergies, even though I used an App and pressed 'Order Again' to copy my exact same order!! Totally lost a customer, and I hope people read this review before thinking of ordering through Hungry House and/or Lotus House
Ordered via just eat at 9pm. Nothing at 10.30 so rang to chase. The restaurant then tell me the order is cancelled as we are a long way away and they are short of drivers. Only then do I get a order cancellation from just eat. Shocking service, will not use again.
Ordered at 5ish for pick up, was told 10 minutes. Got home the food was cold, don't think it was cooked long enough to have a chance of being hot. The chicken was like goo, nasty. The curry well, I had house curry and there was a dribble bit of watered down curry source so it was all very cold and dry. Soon as I tasted it, it didn't taste like a normal Chinese but I was so grateful to actually have a Chinese and after paying £35 I ate it. I wish I never, I feel ill, bad belly. People avoid no matter how much you want a chinese
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