Longhurst Group

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Address: Leverett, Endeavour Park, Gilbert Dr, Boston PE21 7TQ, UK

Phone: 0800 111 4013

Website

State: Lincolnshire

City: Boston

Zip Code: PE21 7TQ

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

Reviews

I'm a now leaving an updated review in regards to the longhurst group housing association. I have in the past left a review that was completely honest and very detailed in regards to the treatment that longhurst offers and implements with it's clients and the service and treatment has been extremely low and poor. So poor it affected me and my mental health to the point of extreme distress. The main issues I see are 1: when you speak to a longhurst operative on phone I truly believe they have the beat intentions for you the problem is they are just the start of the road to getting the issues with the extreme poor living conditions that there tenants have to live in. They actually have no say or power in getting jobs or does repairs fixed they can only listen and advise. The repairs themselves are done by sub contractors and in my experience the service the offer and implement is shocking and longhurst have a hand in this as they deal with them pay them etc and sometimes they just take there word on the work being completed and in the case of the appointments themselves they rarely attend, miss appointments or cancel in the time the tenant is staying in waiting for them. If longhurst truly care about there tenants and there health physical and mental they should really take a long look at getting a more component and better work ethic companies that they use for repairs and deal with tenants. Not all the sub contractors are of poor quality and service but when the tenants are tret so poorly it seriously needs to be looked at. And when a tenant contacs longhurst you may find the issue of not being listened to or trusted. I hope now that my issues do get resolved as I believe I finally found a longhurst worker who is championing for me to try and get the issues resolved and has my best interests at heart. Once I get these problems sorted  I will be in a much place, I will keep the review updated as we go along. As for any any other tenants who are having the same or similar treatment/issues I truly feel for you. Stay strong keep all information and calls logged etc and details for proof and future reference so you can show how and when you have been treated and I to hope that eventually we all get across that finish line in regards to getting appointments missed and partially missed and jobs finally getting completed to a satisfactory standard . Good luck p.s once the work has been actually been completed and sorted I shall update the review to a slightly higher rating

I recently had the pleasure of interacting with Demi and it was an excellent experience. Demi provided us with exceptional service and went above and beyond to assist us with all of our queries, ensuring that we had all the information we needed and putting our minds at ease. She was very patient in explaining everything in detail and was always available to help us out whenever we needed her. Demi is a true professional and I couldn't have asked for better assistance.nnThank you so much for your help!

Shocking treatment to tenants don't do basic repairs just botch jobs always put planned work back expect essential things to last well beyond expectations feed you lies to drag things out do unneeded repairs for certain tenant while others have to accept unreasonably living standards only thing they appear to care about is select tenant and huge rent increases mostly neglect tenants needs and properties  gone massively down hill through the yrs

Absolutely terrible service. No customer care, no compassion, faults don't get fixed, complaints ignored and they never call you back....but you can bet your bottom dollar if they're owed money they're straight on the phone. Awful.

Really disappointed with the customer service I have received. Don’t often contact them but when I do they have just been really unhelpful and have no compassion whatsoever

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