London Marriott Hotel Marble Arch

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About

Enjoy renovated and contemporary spaces, with plenty of style and technology, at London Marriott Hotel Marble Arch. Our 4-star accommodations are near Oxford Street shopping and are preferred among hotels in Central London, England.

Story

Welcome to London Marriott Hotel Marble Arch. From our beautifully renovated and perfectly located Marble Arch hotel in London, England, explore top attractions like Hyde Park, Oxford Street, Park Lane and more, just minutes away.

Book Marriott London theatre packages and enjoy a night in the local theatre district and dining at fine restaurants.

Discover our hotel in London that’s 4-star with leisure club and swimming pool.

Products

Rooms, Events, Food & Beverage

Address: 134 George St, Marylebone, London W1H 5DN, UK

Phone: 020 7723 1277

Website

State: Greater London

City: London

Zip Code: W1H 5DN

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I was worried about the comments but as we stayed for 8 days October-November I have not encountered any issue, the water heating in the toilet is good, Housekeeping cleans the rooms very well, and most importantly the bed is very comfortable. They treated kids very kindly and gave them halloween candies. The only downside is that the room was not very warm but thankfully the floor is carpet so it was not very cold and we sometimes needed to wear long sleeves at night. And although it is not as luxurious as other Marriott properties, but it served its purpose.

Location is top.. The hotel itself need some improvement.. Marriott chain should worry about the name and start to do some renovation.nnParking area is so tight.. So if you have a big car be aware about that.

Our room was by the elevator do it was noisy when people used the elevator.nIt was conveniently located for walking or catching the subway and we walked about 15 min.  after taking the train from Heathrow airport. The buffet breakfast was wonderful; a wide variety and delicious. Staff was very helpful as well.

There is no accountability here when something goes wrong. The staff either are ignorant or are not inclined to help you solve your problems should one arise.nnMy room had multiple issues - thermostat broken, charging ports broken in several locations, TV not fully operational. I went to the front desk to report these issues at 8 am and was assured someone would come take a look during the day.nnI come back in the evening to find all of the problems still present. I dial 0 for the operator to follow up on my requests. No one picks up the telephone.nnI go back downstairs to point the issues out. I am told that they will send someone up.nnSomeone comes up. They tell me that next time, I can just dial 0 for an operator for assistance. He proceeds show me how to dial 0. I then tell him to observe. The phone rings and rings and no one picks up. At this point, he is clearly embarrassed.nnHe then proceeds to check on my thermostat issue. He reports back that it is broken,  which is already what I had reported to the front desk. I thank him for telling me what I already know.nnI go back down to the front desk. They now tell me there are no more engineers available to look at my issue. No one seemed willing to provide alternatives to my issues, but they were more than happy to tell me a manager can follow up with me on my concerns.nnI am here for another 4 nights. I would not recommend this hotel based on the complete apathy of the staff to try and help solve any issues that arise.

I’m sadly to write my review that I’m not satisfied. When I checked-in that they already have been informed I would upgrade my room, and I paid my security deposit as per their regulations. I talked to them do I have to pay any extra charge for my upgrade. They told me no need because they have received the amount who is informing them. When I checked-out,  I asked how long does it take when will you send me the security deposit?nThey told we are not going to return to you because the difference amount from original booking room to upgrade even though they told I have to pay more.nnWhen I check my statement I paid them twice and I’m trying to reach them nobody responded to me.nnHow come such as International hotel is not cooperating with guest or customer like that. I’m truly sad for that.

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