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Logical Choice Insurance

  1. Bristol
  2. Monmouthshire Insurance Agency

Reviews, get directions and contact details for Logical Choice Insurance

Logical Choice Insurance
Address: Brightside Park, Bristol BS35 4BL, UK
Phone: 0333 222 1053
State: South Gloucestershire
City: Bristol
Zip Code: BS35 4BL

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
I have always found them more than complimentary and very helpful.as a insurance company....
8 years ago (14-11-2017)
Part 2: Matt, in customer service who would not let me speak to his line manager just relentlessly telling me ‘there was nothing he could do until I paid the cancellation fee’ as if off a script without considering any of the information I was telling him. I explained, processes are made in businesses and I appreciate he has to stick to them but there are also exceptional circumstances that need to be dealt with appropriately and often by a manger. He told me he would ‘speak to his manager’ which having ran call centres with a poor staff member here and there was a ‘fob off’ as it was clear by his tone nothing was going to get done and he was telling me what I wanted to hear. However, I gave him the benefit of the doubt and asked when he would call me back to manage my expectation so I wasn’t left without a resolution. He told me he was calling straight away and come back to me, around 7 hours later and at 4pm (an hour before they close) and still uninsured and unable to leave work that day, I called them as it was clear Matt wasn’t calling me back, after spending 47 minutes on hold the receptionist manage to get me through to Matt. He made no apology for not calling me back and confirmed to me he had no intention of calling me back that day as it was ‘now with his manager as a complaint about the service they offer’, a very different expectation to what he set on the previous call. He appeared rushed and told me to just wait 48 hours for a reply, I couldn’t help but feel let down that this was the level of service I was getting from what was a high end insurer. To me, even the way this solution was conveyed was insincere and it was clear I was wasting my time. I explained how this was an exceptional circumstance and that all I wanted to do was continue to give my business to them and re-insure the car, I just was unwilling to accept a £700 fee by logical choice to insure them as it was unreasonable and that anyone who looked at this could see that. I made it clear not only were they about to lose a customer for a lifetime but that having taken legal advice, given the circumstances and evidence I had to prove I was out of the country, my solicitor would be willing to contest this charge in court. Matt, reluctantly passed this message to his manager upon my request ( despite previously telling me it took 48 hours for a response before) again there was ‘nothing they could do’. I don’t accept there is nothing Logical choice could do, the manager was sat across the table from Matt, they should of got on the phone and looked to acknowledge and resolve this situation, instead they took the easy option and not only lost a customer for life, they will not be able to recover the £700 fee in my circumstance but will also potentially lose future custom as a result of me having to write this review and get in touch with Gareth Evans given no manager would take the time to speak to me and resolve this issue, all they seemed to care about was making a quick £700 that within their power they could waive and reset up my annual insurance contract that was worth much more, how short sighted? So, today I have had to leave my car in the office car park and get a taxi home whilst awaiting a response ‘after 48 hours from a manager’. All of this could have been avoided if a good manager had taken the time to consider my account, the money I spend and the circumstances to see this was not grounds to charge a cancellation fee . No good manager would of tried to take £700 from a loyal customer in this circumstance then offer to reinsure them when there are so many other competitive insurers around. An example of a good company that has gone bad. Gareth, I hope you use this an example of how not to treat customers in your office to prevent other customers from having the same experience I have had. Dominic Nowell-Barnes
9 years ago (23-08-2016)
I literally can't believe the people they have working on the phones disgraceful and very unfriendly after being a renewing customer they still treat you like dirt under your shoe! This is one insurance company I suggest to stay away from! I was willing to pay the difference between them and an cheaper company but stuck with them because the lady was nice and now I get treated like this! Director and managers a lesson in customer service! Zero stars! Never again in my life!
9 years ago (24-10-2016)
A disgraceful end after £20,000 worth of insure in 3 years (Note to Gareth Evans) Part 1 Having insured my car with logical choice for three years I wanted to give an honest and fair review in light of a recent issue I have had with their company and its policies. Logical choice specialise in high end insurance, I took out a policy with them in 2014 for £9000 for a sports car and happened to deal with one of the Director’s Gareth Evans, he was beyond helpful and I had a great experience, so much so I recommended friends and family over the years and despite getting cheaper quotes on comparison sites I decided to renew twice with them in 2015 and 2016. I actually had a number of conversations with Gareth discussing call centres, service levels and setting up companies when I took out the policy which is now a little ironic; Over the last 3 years my policies have totalled nearly £20,000 with logical choice. In July, I renewed again and was asked to produce my driving licence and log book. I explained I had already done this in previous years and they said I would need to do this again and I would get the letter in due course. We setup the direct debit, payment was taken last month and I then departed on a summer holiday. Having returned yesterday, I was very surprised to open a debt collection letter for £700 (From the debt collection team at Logical choice not an independent) alongside two letters requesting I send my driving licence and log book in again. Upon calling them, I was told my insurance policy had been cancelled and that I owed them £700 in a cancellation fee immediately for not producing my documents. All this happened within a couple of weeks and conveniently straight after taking payment from me. At this stage, I wasn’t too concerned as I had explained I had been on holiday, I had been insured with them for 3 years and produced the documents before and I would send the documents that day. However, this wasn’t ok for Logical choice, they wanted £700 to cancel the policy and then start it again. I told Matt in customer services that I accept these documents need to be produced but that I had been out of the country, after talking over me he made it clear that regardless of whether I was in the country to get the letter I would now have to pay £700 as a ‘cancellation fee’ as they cancelled my policy, despite taking the payment for the months insurance days before and told me I could happily reinsure with them but only after I pay £700. When I asked for a breakdown of the £700 it was clearly explained the majority of it went to logical choice and not the insurer and it was they and not the insurer who was pursuing the £700. This is when alarm bells started to ring, it appeared to be a paperwork exercise to make money. However, this cancellation fee was clearly designed to protect Logical Choice against people who cancel their policy or when they have not paid, I had done neither of those things in three years. In my situation, it was an exceptional circumstance in a short period of time when I was out of the country when a good majority of the UK go away on holiday, surely they can plan for this? I paid the direct debit and offered to produce the docuemnts the day I returned from holiday. Logical choice’s response: TBC (Character limit reached, to send off my partners email)
9 years ago (23-08-2016)
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