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Loanhead Surgery

  1. Loanhead
  2. Loanhead Health

Reviews, get directions and contact details for Loanhead Surgery

Address: 110 Mayburn Ave, Loanhead EH20 9HB, UK
Phone: 0131 440 0593
State: Midlothian
City: Loanhead
Zip Code: EH20 9HB

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Reviews
All these negative reviews aren't fair on a GP practice just trying to make it through current difficult times. This GP has been brilliant with my gran. She was going several times a week during pandemic to get dressings changed by nurses. The doctors have tried their best to look after her health and give us advice every step of the way. It's a difficult period and some patients obviously think doctors should drop everything and get seen too immediately before anyone else. I struggled to get an appointment at times but so does everybody else. It's not the receptionist or GP's fault. Thanks for the hard work guys.
They don't care if anyone got sick or whatever. It's just a show off medical practice. Doctors don't check the patients thoroughly. My son is 1.5 Yr old he had temperature from last few days and really bad cough and flue. I have been asked to do the covid test which I did and call back when the result came back. And doctor tried her best to not to see my son. When I requested alot then she said OK you can come I will have a look but I don't got time I'm so busy. When I took him there she didn't check him properly she seems to be in too much hurry. It seems like viral infection we can't do anything you are trying everything already so I can't do anything. I was like atleast give him throat spray or anything so he can feel little better and try to drink or eat something than she said you want me to prescribed it?you can buy it over the counter. Well ok I will give you prescription but you can buy it. I would say this surgery is rubbish so as the doctors they don't care about patients. I don't know where they show they are always busy if don't got any appointments for people.
Well, I am their patient from two year, once covid-19 pandemic get a bit better I will probably move. Very first impression awful. I have waited 45 min for my very first appointment, the receptionist never came to tell me that they are late. She just sat there and watch how my frustration raised and I went to ask three times-what is going on? Because everyone else came and went back home but not myself. Sorry but in Glasgow this would never happen, people coming and let you know that they are running late and they offer you another practitioner to take you if the one you are assigned can't at the time. Prescriptions- weird stuff... you put your online request and they forget to print off or you put from where you want to collect the medications but they sent it to the previous place you used to pick up. Why do you give people opportunity to collect medications from different places if you keep sending the same to their initial request? So in the big snow I have had to go else where than what I have requested. On my call Ive been asked if I want to change place of collection, really? Why just you don't follow what people selected for pick up point. There is an advance nurse practitioner who is a brilliant lady, only you I will miss. Its a simple things but if we all pay attention, people will get less frustrated, angry or annoyed especially during pandemic time.
They do not care about further examine your problems. I was simply told to go home and relax and my issues are caused by stress at workNOT TRUE as I deal with these issues for years now. Lost trust with them and will not come here again.
Absolutely shocking receptionists won't let you talk to doctors. And do not send urgent precriptions to chemists resulting in wasted journey's to chemists for old age pensioners with walking difficulty. I will be contacting doctors myself as my inlaws do need the hassle. And I sudgest retraining for receptionist who appears to think she is better qualified than a doctor i.e sugesting people go to hospital for an xray when a doctor has not even spoken to my mother inlaw.
It can't be easy being a doctor at the moment. I've had a few ups and downs with the surgery over the years but generally they have been really good.
I find the doctors and the staff at the surgery very helpful and supportive .
Only problem is the phone line when u are phoning thorough at 8am and trying to get through because according to Google Loanhead gp open's 8am and close at 6pm I know but it is phone line when does that open.
Thank you for all your hard work....
THIS SURGERY IS A TOTAL JOKE , THEY DON'T CARE ABOUT ANY PATIENTS , THE RECEPTIONIST ARE USELESS, THE NURSES APART FROM ONE ARE VERY IGNORENT AND NEVER SMILE , MORA IS THE ONLY ONE WHO IS LOVELY , I HAVE NEVER SEEN ANY DOCTOR , I AM PLANNING TO MOVE FROM THIS SURGERY AS SOON AS I CAN , BECAUSE I WANT TO LIVE .
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