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Lloyds Bank

  1. Westminster
  2. Westminster Bank & Building Societies

Reviews, get directions and contact details for Lloyds Bank

"Lloyds Bank is proud to serve the people, businesses and communities of Britain. Lloyds Bank is one of the UK’s leading retail and commercial banks, with high-street branches, award-winning online, mobile and telephone banking services.To find out what accessibility services are available in your local branch, search for it in our branch finder."
Address: Butler Place Branch 1 Butler Place , Westminster SW1H 0PR, XGL, GB
Phone: 0845 300 0000
State: XGL
City: Westminster
Zip Code: SW1H 0PR

opening times

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:30-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00

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Reviews
Service at this branch can be hit and miss. Products and services are like any other bank. One thing that is most frustrating about this branch is that the front door on Victoria street is closed and has been closed for over two years. You have to enter through cardinal place only.
Customer service on lloyds main phone line is diabolically bad, but the branch were very helpful and friendly - sorted the problem in five minutes
I need to get in contact with Lloyds Bank by e-mail. I do not have an account with them. This morning a person went to a branch in London and was told that everything has to be managed online. I am not a client, so I cannot find the information I need through their webpage. I live overseas and need a contact e-mail address from 98 Victoria Street branch or any Lloyds Bank branch in London. Many thanks for your support.
Went into branch to use an ATM, they said they don't have one. I said in that case I will find a Lloyds which does have one. I told the woman on the door do the "powers that be" know about this", they do she responded. Was not offered counter service so I left. Lloyds need to up their game.
AVOID this branch or this bank if possible. Your account can be blocked with NO reason and you cannot do anything. I need to pay my tuition and rental fee with my money in this account within 10 days BUT it is blocked and they cannot do anything about it. Also, the staff I met at this branch was racist.
Brilliant service! I walked in to have my passport certified as I was applying for an international account. Before I had even made it to the counter, I was approached by a member of staff who not only certified my passport but also helped me with the entire International application process and offered to send the documents via internal mail, which meant that it reached the international branch faster. This was the type of personal, and adaptable customer service that really made a difference.
Helpful kind staff one entrance side is broken so you have to go in from inside the shopping mall area. Really nothing too complain about I exchanged some old cash and both deposited a cheque while taking some money out.
Used to use it to get change for my shop but have stopped going there. There's usually people on the door asking you how you are and directing you to self-service machines etc but few actually doing any work at the desks, resulting in long queues and people getting ratty. Staff in my experience are at best off-hand and at worst quite rude. For such a busy location it's incredible how bad this branch is. Sad.
I always experience a 5-star customer service at this branch. Ashley always goes the extra mile to resolve and accommodate my many different queries. Highly recommended!
I went 4 times to this branch and each time got different versions of what they accept as proof of address to open an account with them. 4 times, 4 different versions, so each time they ended up refusing to accept my documents and asked for alterations because they were not able to clearly communicate what is acceptable or not. Complete waste of time and poorly trained and careless employees.
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