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Lloyds Bank

  1. Brighton
  2. Brighton Finance

Reviews, get directions and contact details for Lloyds Bank

Lloyds Bank
"Lloyds Bank is proud to serve the people, businesses and communities of Britain. Lloyds Bank is one of the UK’s leading retail and commercial banks, with high-street branches, award-winning online, mobile and telephone banking services.To find out what accessibility services are available in your local branch, search for it in our branch finder."
Address: 171-173 North St, Brighton BN1 1GL, UK
Phone: 0345 300 0000
State: The City of Brighton and Hove
City: Brighton
Zip Code: BN1 1GL

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
Jackie was the most patient, tenacious, and helpful person that I could have hoped for. She found solutions where I could see none. Over and above. Thank you.
Had a meeting organised for me with Rory after phoning the Lloyds helpline. Was told on the phone that my particular issue would not be easily solved and was therefore not very optimistic heading into the branch. However, Rory got straight to the point and told me he’d be able to resolve the matter within 24 hours and clearly explained everything I needed to do. I received a follow up call a short while after I left confirming everything had been done on his end and that I’d receive confirmation in the post of this. Great experience!
I have been loyal customer for years, but this is the first time when I had such an appalling service - therefore I decided to leave a review. Yesterday, I stayed in line for 15/20 min, and then when line came up to my turn, instead of being invited in to the building and explained further actions by one of the staff members, I have been kept outside on the main street next to the busy bus route and very loud central street, not to mention I had my 9 year daughter with me and she was wearing mask as well as all adults. However, the young male clerk kept asking me personal questions, which I needed to shout out on the busy street as wearing mask and talk in the loud environment doesn't help, each question I asked he needed to double check - he kept going in and out of the bank, creating a lot of discomfort for myself, my young child and the line he kept behind me. In the end of all of this nuisance the confidential documents I brought with me had to be displayed to the clerk just there, on the busy street, however rejected, but taken in for second opinion of one of his colleagues - yet still rejected; as a consequence I have been provided with hand written list of documents that I need in the future as he said that they don't have any leaflets, phone number I need to ring to sort out another issue that I have, and sent off to sort out everything myself... An here I am, trying to sort thing on my own and write a review... Should I mention that at first, when I came down to the bank there was 3 people in line, and the minute I was leaving there was at least 12-15 people in same line? I doubt I was the only unhappy customer.. Well, this was not the first time I visited this specific branch during Covid, and I recon not the last, but it was indeed the worst service I received in years. If this brunch will keep operating this way - I am pretty sure they will loose a lot of customers - the bank need either create some sort of "phone first and make an appointment system" or give people specific slots to come and be served especially at this unprecedented times when everyone is trying to do their best. Meantime it would be good indeed to see from each individual member of staff that every customer matter...
Went quite reluctantly this morning, as I was expecting lots of queuing. No queue at all, all sorted in 2 minutes with a smile and sensible advice. Thanks Liz, you were fantastic.
The advice from overseas students This bank was not very friendly to international students, which wasted a whole afternoon of my time. The staff asked me to register online. After I filled in all the information, the jump page kept showing errors, and I probably filled in it more than ten times. I informed the bank staff of the existence of the problem, and at first they said they could help me solve it, only to inform us that they did not have the authority and told us to come back tomorrow. I guess that's a bad attitude to show up tomorrow
Nice enough but WAY understaffed. Had to wait at least 20 minutes and the queue wasn’t enforced at enquiry temporary? desk so it was confusing for customers. I felt sorry for the staff having to work under those conditions. Lloyds used to seem much more professional. I’ve been banking there for over 30 years but now that they are closing branches all over the place it’s becoming harder to remain loyal. Special shout-out for Liz who helped me, excellent service in a stressful environment. Thanks, Liz! Without her this review would be one star.
Very friendly and helpful staff! It was my first time banking with Lloyd's, and it was a great first experience! Had a lovely cashier called Ros who was super friendly and helpful! I agree with the other reviews about the queues and staff make up for it!
Long queues and some rude staff. They messed up an intl payment I made in branch. Payment was cancelled days later because it was processed the wrong way. No one let me know despite I had stressed it was very important and time sensitive. Found out about the mess because I went to branch to see what was going on. So to make ONE simple payment it took 3 weeks and 3 full lunch breaks of mine. Unbelievable.
I waited a long time for a cashier as is usual. I intended to pay in £400 of £2 coins only to be told that there is a ten bag limit per day. The transaction took well under one minute. Surely the whole amount could have been deposited with advice about future deposits. I presume this is a time saving measure but compared to the transactions of the people before me this was extremely quick. There is a big difference between £2 coins and 1p coins! Having left home very early to go to work via the bank I now have to carry the remaining £200 up to London and back and then make another journey in to town. Poor service!
Staff always polite, helpful, and mostly cheerful which is the real plus point of this branch. Not so good regarding the interior of the building, although well laid out it's quite grubby [for a bank] and needs redecorating. The background music is an annoying & unnecessary distraction, particularly when trying to discuss anything of depth with the staff.
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