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Lidl

  1. Hartlepool
  2. Hartlepool Supermarket

Reviews, get directions and contact details for Lidl

Lidl
Address: Jesmond Gardens, Hartlepool TS24 8PJ, UK
Phone: 020 3966 5566
State: Hartlepool
City: Hartlepool
Zip Code: TS24 8PJ

opening times

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
Bakery staff was extremely rude to me, a lady before me got doughnuts out of the plastic shelfs with her hands. I went to pick up the tongs out of another box as the doughnuts I wanted didn't have any tongs in, and a man behind me said do not use you hands, he said I'm staff I work here, I said I wasn't going to use my hands and I tried to explained that one I wanted didn't have tongs in so I was taking the tongs from another one to use, but he told me that I was going to use my hands and I needed to use the tongs. I've never used my hands to contaminate other food its just not me, I know food hygiene, but I did have to use my hands to pick up the tongs?
Very easy to get around store Fresh produce is lovely and always is freshnI've never found anything to complain about. The store also has checkout stations for people who are on a hurry and don't want to queue up
My experience and findings in this store were mixed. On the plus side there is a considerable range of what might be called exotica. These are the food items from the continent. There is an impressive array of products from France and Germany in particular.nnPerhaps because of the lead-up to Halloween there was a huge range of sweet treats. These went beyond the ordinary fare but were classy and not just made for Halloween. So perhaps many of these products are regulars.nnThe fresh produce was not too bad but nothing special. Prices seemed moderate to competitive. The avocados were low-priced but were quite small, so they needed to be cheap or would still have poor value.nnThe range of wines was a little different from other Hartlepool outlets. There was some quite cheap wine but it was corked! Who still does that?nnI did find some olives and a couple of French cheeses to buy. It was good to find some unpasteurized cheese.nnI have marked down the rating as I found the staff a bit disappointing. Staff in similar stores throughout Hartlepool are wonderful but at Lidl they lacked something. The check out operator was grumpy and made a fool of herself putting on a fake interaction of hello and goodbye.
Very disappointing experience.nAfter a long, busy day at work, I stopped at Lidl for some food shopping.I have been a loyal Lidl customer for many years, but my experience today at this store was unacceptable. I value a quick but courteous shopping trip. Instead, I was met with rudeness and impatience from the female assistant at the till.nShe didn’t greet me, rushed me before I’d even finished unloading my shopping, scanned everything at speed, and told me to “throw everything into the basket.” She never asked if I had a Lidl Plus card and didn’t offer me a receipt. The whole interaction was stressful, unfriendly, and unprofessional.nAfter years of loyalty I felt totally unappreciated. If this is how regular customers are treated, I will take my business elsewhere. Luckily there are many better alternatives in the area. I hope Lidl takes this feedback seriously and addresses the poor customer service at this store.
Lovely and clean premises...........................nLoads of offers staff members very helpful and friendly.................................................................................................................................. ......................................................................
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Lidl map

Directions to Lidl with public transportation

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