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lewmar

  1. Havant
  2. Havant Professional Services
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Reviews, get directions and contact details for lewmar

Address: southmoor lane , Havant PO9 1JJ, HAM, GB
Phone: 023 9247 1841
State: HAM
City: Havant
Zip Code: PO9 1JJ

opening times

Monday: 09:00-17:30
Tuesday: 09:00-17:30
Wednesday: 09:00-17:30
Thursday: 09:00-17:30
Friday: 09:00-17:30

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Reviews
Here is a truthful story of woeful behaviour by Lewmar - no doubt someone will subsequently try to distort the facts. Spent £900 buying a nice new Lewmar Pro 1000 windlass. The company has a long standing good reputation. Contacted a helpful person in the service department who said he would send me a PDF later over ruled by Toby explaining how to link my existing Sidepower wireless remote. I also queried note in Lewmar instructions and offered to send photo. However as my instruction book was on the boat 36 miles round trip I found the information on the Lewmar website and passed winch type & page no. to Lewmar by email. Next day I received email from Toby Price Customer Service Manager declining to provide PDF, but "could I send him a picture of instructions page" in question. Using information that I had already provided to Lewmar I found the relevant page in less than 1 minute on the Lewmar website. I think that the lazy approach by Toby Price who couldn't even get my name right and his unprofessional behaviour reneging on a promise to a customer fully deserved my "Go forth and multiply " find it yourself response. Lewmar should always honour their word. A further email I received said Toby had searched ALL their manuals to find the correct text. Hope it didn't take him more than the minute it took me. Surely Lewmar as a company are better than this employee's behaviour ! Note that another online Google review accuses malpractice. Was this the same Toby Price, and was he possibly a customer when he gave the company he works for a 5 star review ? I don't know ?
Great experience dealing with Lewmar. My 20 year old Whitlock drive unit had been bodged together by the last owner of my Bavaria 40. They went over and above to strip the old unit down, diagnose the issue with it, and put it back together again. It's been pulling great ever since. Proper expert artisan engineering from a proper company, thanks for your assistance.
Just wanted to say I had excellent support from Jack Townsend in the technical support area. Difficulty had been experienced identifying parts needed to fix bow thruster but after establishing contact with him were able to identify and order the parts from Lewmar directly and shipped next day. Thank you.
Bad support for their products. Have to communicate over email. Slow to reply if they do and usually give you a long runaround to get a skme answer. Never read the email you send properly
Winches Wavegrip utilize collett 15000387 older certainly but these colletts do not wear out they fracture into pieces, an appropriate metal should have been selected. Now, many, many owners of these winches must pay $60 - $80 per piece, $120 - $160 per winch, usually $240 - $320 per boat for hand crafted colletts. Lewmar should source this collett as a stamped part and make it available for free or perhaps $1 per pair to promote good will across the globe. Lewmar should lift this story up to their top executive and take positive action for their world wide customer base that utilize the Wavegrip Winch... the Lewmar Winch that are being spit upon today as the colletts "are no longer available" from Lewmar.
NO PARTS available from Lewmar for 2 WEEKS in the busiest holiday period of the year.... They just shut down for the first 2 weeks in August..... Great customer service....What if they did that at Heathrow !!??
A good place to consult with a specialist on all matters boat related. Very friendly customer service.
Just to point out that Benjamin Kay, Toby Price, and Matt Day all WROTE THESE REVIEWS AS LEWMAR EMPLOYEES.
I work there?
Entrance gate coordinates 50.846921,-0.992776, loading fairly quickly, small and narrow area
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