Infinite Air Trampoline Park

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Address: Belmont Industrial Estate, Durham DH1 1GG, UK

Phone: 0333 344 2220

Website

State: County Durham

City: Durham

Zip Code: DH1 1GG

opening times

Monday: Closed
Tuesday: 9:30 AM – 3:30 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:30 AM – 5:30 PM
Sunday: 9:30 AM – 5:00 PM

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Reviews

Came for the tots session. Just short of £14 for 1 adult and 1 child. Arrived at 9:30 for a 2 hour full access session. The socks were included on price. We were first there staff were welcoming. It was freezing inside. Took a good hour to warm up so make sure you have a removable jumper. Plenty space to jump, a slide, basket ball hoops, soft play and peppa pug inflatable. Wasn't busy either so always able to get on things.

Recently visited for my sons birthday. I ended up booking for 10 13/14 year olds as the party option was only showing availability at 10am where as I required an afternoon booking. I booked the jump for 3pm the 10 minute video ate into the jump time.nWhilst the video was on I went to try purchase some jugs of juice. The staff behind the counter were less than friendly and rather snarky when they asked if I had a birthday room. I explained I hadn't however I just wanted a couple jugs of juice as I had 10 13/14year old with me. They still refused to give me these as I did not have a party room. All party rooms were empty in the duration of when we were therenI did go our and speak with reception explaining my experience. I made the suggestion that if a big party comes in it may be an option to make jugs of juice available. She explained this option was just for parties. I advised I had paid a substantial amount of money to have his birthday there she advised I could have booked a party I advised I had tried but the only option was 10am which was not suitable for me. She advised I should have phoned as there was a glitch on the system.nThere was no resolve and the service was extremely poor.nFollowing this we went for a meal at a local restaurant where the staff made a huge fuss of my son at the end of our meal and were so friendly. Even a couple jugs of juice wasn't a big deal.nnHighly disappointed in infinite air service

Poor service experience:-nApple Pay didn't work on websitenWaited far too long to get in as many people in front were filling out waiversnPeople serving on the Cafe Bar were going that slow I was about to make my own cup of teanThey actually put the milk in my tea which was far too muchnThe Hotdog stand was open but had to order from the Cafe Bar, couldn't they put a sign at the Cafe Bar so I didn't have to wait in that slow ass queue againnOverall poor at best, won't ever be going back.

We were there on Sunday, the staff on arrival were very helpful and friendly making us feel very welcome and checking in was easily completed.nThere is plenty of seating around by the various food areas, we never tried any but it did look good especially the ice creams.nMy daughter and her friend said it was one of the best trampoline parks they have been to with plenty of thing to do from playing in the inflatable area, to bouncing to their hearts content on the trampoline’snThey even helped us get a taxi to the town centre as we had a meal to go to. Well done to everyone we had a great time.

I recently threw my 3 year old little boys birthday party. I cannot recommend Infinite Air enough. The manager Emma was fantastic from start to finish helping me organise the party. Emma is very professional and we can’t thank her enough for an amazing party and venue. On the day of the party Emma and her staff couldn’t do enough for us and were on hand for any support. The children had a fantastic time and my little boy Asher had the best party ever. Thank You Emma and staff your attention to detail was incredible on the day and all my guests commented how lovely and organised the birthday party was. Thanks Navpreet

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Directions to Infinite Air Trampoline Park with public transportation

Business Park 210 meters

Belmont link road 220 meters

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