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Reviews, get directions and contact details for Hyperdrug Pharmaceuticals

Address: Station Industrial Estate, Middleton-in-Teesdale DL12 0NG, UK
Phone: 01833 641112
State: County Durham
City: Middleton-in-Teesdale
Zip Code: DL12 0NG

opening times

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Reviews
Amazing experience!! First time ordering here and i will certainly use them again. I needed a prescription for antibiotics to arrive before my dogs other antibiotics ran out, most companies could only guarantee 3 day dispatch. I called up hyperdrug explained my situation and placed my order yesterday and i got a same day dispatch and received my goods the following day.nnThank you so much nnHighly recommend their service
Ordered a sweeping brush from the website on the 17th Feb. By 28th Feb the item STILL hadn’t arrived. I queried with DPD on the 19th February who agreed it had been delivered to the wrong address and due to data protection they would not give me any information about where the item has been delivered so I am unable to even go and look for it. I contacted Hyperdrug THREE times to ask for help. Each time it was said someone would get back to me. No one did. In the end I called up after allowing them TEN days to sort the situation out. Was dealt with by a rude and unapologetic customer service agent who advised me they were no further foward with my complaint. I explained yet again that I’d provided evidence of my conversation with DPD where they acknowledged the item had been lost. Then Hyperdrug, being terminally useless- advised me THEY are still waiting to hear back from DPD. The only way it seems I can get my money back is by disputing the payment with my card provider which is what I’ve done. Please don’t order from this merchant. They do not resolve issues at all and retain payments on items not received.
Fantastic company with the best customer service I have ever experienced. The staff are a credit to the company.nMy dog is epileptic, Medivet wanted £526.05 for 3 months of meds that stop her from having a fit that will kill her. Hyperdrug charged a grand total of £57.01. Hyperdrug is keeping the countries animals ALIVE by taking away owners stress at being unable to afford life saving meds. I've used Hyperdrug for years and the whole process is a dream. Buy prescription from vet, £33 for two currently. Pop in post with a little note to ring on receipt. One of the awesome women in the office will ring, place order, pay over phone, done! You'll get email confirmation and in most cases I've received in a couple of days, that's just with standard packaging too.nPlease, if you're on the fence about ordering online, or over the phone, do it. You could save hundreds, thousands of pounds. I expects vets surgeries to add a, poor pet tax, but the greed is exploitation of caring owners. There is no justification for charging nearly £3 for a pill that can be provided by hyperdrug for 32 pence.nThank you Hyperdrug. You are all appreciated very much by me, and my little old epileptic, arthritic pup.
I spend a lot of money on veterinary prescription medication, as I have an epileptic dog.nI must say this company definitely goes above and beyond, so helpful and no long processing times for the prescriptions to be approved.nDefinitely would recommend them,they are really helpful and understanding.nA big thank you from Patrick and his human.
Sent prescription, answered questions, days have gone past ,more questions, ran out if time so now I have to go yo my vets and buy it after work. Ridiculous!I won't be ordering ever again!!!nthe prescription was for 3 bottles .I was trying to order 1 bottle.excuses ,excuses just like the other 1 star reviewsprefer zerothat people have given you!
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Directions to Hyperdrug Pharmaceuticals with public transportation


Lonton South Farm 370 meters
95
96
Rock Villa Road End 470 meters
95
Rock Villa Road End 500 meters
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