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HSS Hire

  1. Croydon

Reviews, get directions and contact details for HSS Hire

Address: Unit 6, 4 Commerce Way, Croydon CR0 4YN, UK
Phone: 020 8649 9500
State: Greater London
City: Croydon
Zip Code: CR0 4YN

opening times

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
First impression was good when we arrived on Wednesday 2 weeks ago. The tool was available, booked for us and explained what is required to rent it. Paper confirmation given and that's it. We arrived with my nephew as agreed on Friday and another guy asked for 2 photo IDs + debit and credit cards + proof of address. Passport + 3 bank cards and proof of address [recent Council TAX bill] weren't enough for him. My driving license was left in another car hence more documents were brought as being a first time customer, I was for sure expecting extra security checks even 2 photo IDs are NOT required when paying by card! After a very long waiting time while the guy was fiddling slowly with the computer suddenly and without my consent, he started entering my debit card number into the system apparently. When asked why, his answer was rather unclear. He was told not to enter it due to previous problems I had with money being stolen the same way from my account but he carried on. I offered to pay by card on the terminal with PIN but he said, that's not required and the card must be registered in the HSS system. At this point, we decided to stop and go to another branch in Mitcham. We got everything sorted in 5 minutes there. Passport, debit card and that's it. Job done. Next time, again Mitcham branch will see us back.
8 years ago (08-08-2017)
First time I've used HSS Hire and will not be using, at the very least, this branch again. Hopefully other branches are better. Summary - If you don't deal with Imogen, who is the branch manager, you might have an good experience. If you do deal with her, expect extreme rudeness, apathy, and if anything goes wrong, even when clearly HSS hires' fault, no apologies in addition to the impression that you are at fault and that she couldn't care less about it. She looks like, and gives there​ impression that she doesn't want to be there or talk to anyone. On a side note, I was going to hire another item when returning the initial rental but due to Imogen's *Amazing* customer service skills and attitude, went straight to Selco and hired it from there instead (and had a much much better service from them too - and much cheaper than HSS). So, what went wrong? They had what i needed but at about 35% more expensive than my usual local place. They they were happy to price match otherwise i would have just gone to my usual hire shop. The initial guy that i spoke to on the phone and that subsequently served me, Junior, was really great. He was helpful, knowledgeable, polite and friendly. I got the machine and Junior helped me into the car with it. After a couple hours of a worker trying to use it and then me trying it, the machine just wasn't working. I called the branch and spoke to Imogen (The branch manager) who was very blunt on the phone and basically said I was using it incorrectly. She had no idea how to use the choke and fuel switches on that machine and told me to put them in, clearly, the wrong direction. I told her i would try it her way and call back. After trying for over an hour to get it to work I called again, luckily didn't speak to Imogen this time, and was told to come in and exchange it. Back at the store, Junior changed it over with no problem and said the 24 hour hire period would reset from the exchange time. Back to work - this machine was great and worked really well. I even called the store to let them know that this one worked brilliantly. Sadly due to to over 4 hours wasted, my worker couldn't get the job done that day so had to pay for him to come back the next day and decided to keep the machine for an additional day to finish the job. Upon returning the machine, to Imogen, she wanted to bill me for 3 days though it had only been 46 hours from getting the exchanged machine. She wanted to bill me 50 hours, from when i first got the (faulty) machine. After she finally backed down i said that i feel i should only be charged for 1 day as a good will gesture due to me having to pay the worker an additional day because he couldn't finish on the first day - due to initially being supplied with a faulty machine by HSS. After being polite with her and her just being plain rude with me, telling me that she should basically be billing me twice as much she was (their non price matched price), she finally just said, "fine, I'll charge you what you want." I then told her i felt her attitude and customer service was not good and i didn't appreciate her telling me i was using the machine incorrectly rather than just apologising for the faulty machine. This was obviously pointless to say to her as once again she was just rude, and still didn't care that they'd given me a faulty machine and wasted half of my and my workers day. I shouldn't have wasted my breath with someone like this and truly cannot understand how she is the branch manager. She shouldn't even be employed at all in a roll where she speaks to customers. My advice to HSS is to fire her. She has an attitude that 'retraining' wouldn't solve. If someone from HSS head office would like to talk to me about this, please feel free to contact me.
8 years ago (13-07-2017)
Friends and almost always have what is needed and if not they always help to make sure you get what you need
9 years ago (16-04-2017)
Good
8 years ago (29-01-2018)
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