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HSBC

  1. Sheffield
  2. Sheffield Bank & Building Societies

Reviews, get directions and contact details for HSBC

"Support for all your simple or complex banking needs, with access to a counter service Mon-Fri only, branch colleagues and specialists on siteWe understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery."
Address: 2-6 Fargate , Sheffield S1 2HE, SHF, GB
Phone: 0845 740 4404
State: SHF
City: Sheffield
Zip Code: S1 2HE

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Reviews
I went in yesterday and the service was great. I was helped by Abbey who was very quick and had solution for all the problems. thank you so much, a very different experience to another HSBC i went into to do this initially.
Hsbc quality of customer service has gone way down. I would rate HSBC UK as a 0 stars. Skip this bank and go to another. Plus this branch has the most narrow hours I've ever seen. Seriously useless for the working person. Only use them if you are independently wealthy and never leave your home.
Like all recent reviews, the new Moor branch is awful. Huge branch with only two counters equals incredibly long queues. Why only two counters? People are queueing for over an hour, an absolute disgrace.
A lovely shiny new branch. Lots of staff on the shop floor but only 2 counter desks meant I had a long wait in the queue. One member of staff even had sufficient spare time to tell the queue of people we were not queuing properly. Please note there is no coin counting machine at this branch despite it advertised online so I spent 40 minutes in branch just to despit £14 in coins. Staff were pleasant but wasn't very interested in reducing the queues.
Absolutely abysmal. Loads of staff wandering around doing nothing but staring at laptops, one manager constantly smiling creepily at you in the queue but yet only two people on the counters which inevitably leads to long waits. All I wanted was to deposit money but couldn’t do this at the machine where i was told too. If this is HSBC’s idea of banking of the future then I’d hate to see their ideas for staffing. Shocking
There is no coin deposit machine as advertised on Web site. However the lady on the counter served me well and corrected a mistake. She was very good. Was asked yet again if I wanted the app, please stop asking.
A big downgrade on the old Fargate branch. Totally wasted my time when I visited on Saturday to pay some coins in. They've removed the automated paying machine so you can only pay in over the counter but despite HSBC making billions in profits they won't pay for someone to man the counter on a weekend. The counter is only open Monday to Friday.so anyone who actually works for a living will have a problem during those times. Absolutely pathetic service
So slow to serve, no apology for the wait time. It seems utterly chaotic with people waiting in multiple areas and customers having to check with eachother who's waiting for what. It's even hard to spot staff because they wear trainers and t shirts now
Furious with this bank. Elderly relative, lifelong customer, wanted to transfer money electronically into savings account. No counter service in branch. Told to either do it online or to do this in branch incurs a fee of £17. Just to make an electronic payment not CHAPS or international - a UK bank not HSBC. Staff were abrupt and impatient with her, no consideration for her age and limited understanding of online banking. Came home in tears and is still upset about this days later. I tried to phone them to discuss this and complain.. no branch number, only automated system, unable to proceed as a non-customer. I will help my relative to change her account to a different bank. Absolutely abysmal bank.
Very nice staff and helpful especially Mr Jack who assisted me to sorting my issue out this afternoon. Thank you so much,...
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