HSBC

Reviews, get directions and contact details for HSBC

"Support for all your simple or complex banking needs, with access to a counter service Mon-Fri only, branch colleagues and specialists on siteWe understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery."

Address: 110 Grey St, Newcastle upon Tyne NE1 6JG, UK

Phone: 0345 740 4404

Website

State: Tyne and Wear

City: Newcastle upon Tyne

Zip Code: NE1 6JG

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

related searches: hsbc log on, hsbc uk business banking, hsbc contact, hsbc my account, hsbc bank, halifax, santander, hsbc credit card login

Reviews

I visited the HSBC branch at 110 Grey St, Newcastle upon Tyne NE1 6JG today, and wished to speak to a Manager. At the front desk a lady called Emma confirmed she is a senior and can help me. I am a first direct customer and HSBC are both linked. Emma answered all my questions with a smile on her face. She was very professional and friendly and I felt very happy! Also, the other bank colleagues in the branch are very helpful. The branch has a wonderful atmosphere.

All staff are lovely and helpful except the one who on the front desk who stares at me until I start speaking on my two visits to the branch for opening an account. A smile and a hello would go a long way I think. Leaves a bad taste when you leave the bank.  Edit: looked at the comments after I posted :D not the first time this is happening.

Today, I went to the bank in the morning to apply for an account. The unfriendly attitude of the lady at the bank counter was quite disheartening. The bank clerk asked if my upload address matched the one I provided in the bank letter because they couldn't find my uploaded documents. I didn't quite catch the meaning at that moment. She impatiently kept saying, "I don't know," and I sincerely apologies for not understanding her meaning. However, her rude attitude made me feel very disheartened. Is it because we are non-natives that they use such an attitude towards us? I feel highly discriminated against and disrespected.

Terrible Customer Service, visited the branch for 6 times to get my student card sorted when it should be as easy as an online application in other bank. Staff ask you to revisit everyday with terrible attitude. And now, I still get to receive my card after 3 weeks of my registration! Not sure why but going through sooo much trouble with this branch for the simplest thing !!!

Person to person help very good but impossible to get a face to face appointment to set up a business account

Biased behavior and attitude; that’s what you clearly feel when you’re there. Not all customers are treated equally. Based on the nationality and clearly passport they decide what to do. make u feel horrible and traumatize you or welcome you warmly instead. All depends on where are you from. Waiting hours, several in person and phone-call interviews to investigate where the money comes from, how you made it, what r u going to do with that. Traumatizing and systematically discriminative. If you’re are behaved like this don’t convince yourself by saying “it is a part of process”.

I am very much satisfied with the customer service at this branch. We had to wait in a long queue for sometime, but they managed to address all customers as quickly as possible. We were assigned to Anna Cartridge in the front desk, later she herself took care of our case completely. Anna was very patient & listened to our situation. We got the account activated within an hour!

Hi I'm Ruby Furman and I'm Holly Gale. Today we visited this store and we were delighted. We were greeted by a bald man whose name escapes me. He was so helpful, what a stunner. But the star of the show was Natalie. She was just fantastic. She helped us in our hour of need and she looked stunning doing it. Give this woman a raise, make her the manager! Anyways guys I've got to go but give this woman all of your money she's such a girl boss. Slay! Love ya.

Terrible customer service. Bloke front of house is confrontative. Wait times an hour to just get seen for simple things. Otherwise have to wait months. If you dont need to see a person banks can be good the minute you do though your stuffed. They rob your time and then make you feel like a criminalnrather than a customer. Poor atmostphere here.  Imagine having to travel to a city centre to then be told to wait an hoir to be seen then another hour for the process. Because the staff are unmanaged they sit and potter and drag out the time with each suspect they interview in hopes the other criminals leave.

Went into the branch for help as myself and my wife are both computer illiterate, approached by a young Asian assistant who was very abrupt when we asked her about how we could see our bank statements on the phone, she kept saying I don’t know how your phone works. Does hsbc not realise that some of their customers have been with them for decades and need help? We will now be moving our assets to a different place.

Comment on this business

Map, Satellite View
Street View

to add HSBC map to your website;

<iframe width="450" height="300" src="https://mappcouk.com/v.php?seo=hsbc&id=1125102&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://mappcouk.com/hsbc-i1125102.html" target="_blank" title="HSBC">HSBC</a></p>

Reviews, get directions and contact details for HSBC

opening times

We use cookies