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Reviews, get directions and contact details for Houstons

Houstons

About

Providing first class service for all your transportation needs; service runs, wedding hires, private hires, airport shuttles, day trips.

Story

n 1975 Houston’s Mini Coaches started of as a small family run business with only a few buses available for private hire and a handful of school contracts and local council contracts. Now Houston’s Mini Coaches have expanded with depots in Lockerbie and Dumfries and are now a second generation family run business. We have over 40 employees and a strong fleet of around 40 vehicles, which supply the local area with a first class service.

We have 16, 19, 33, 49, 51 and 57 seater coaches available to hire for Weddings, Airport Transfers, School Hires, Day Tours etc. We also have service buses that are used on our council routes around Dumfries and Galloway.

Our local council contracts cover a 50 mile radius from Carlisle to Samye Ling, Dalbeattie and Lockerbie and since 2012 we have the Solway Coast service. We offer reasonable, affordable day and weekly tickets and a special return ticket on selected services.

In 2008 we expanded our services for day trips around the UK, with a variety of locations as far afield as Chester, in the south of England and Loch Lomond, in the north of Scotland. Every year we try our best to offer customers a varied selection of Day Trips to cover all ages and interest, to give our customers the opportunity to discover the UK in a trouble free and relaxed environment.

Our office is based at the top of Bridge Street in Lockerbie. All our coaches and buses are maintained at our Lockerbie depot by our well experienced mechanic’s and cleaned inside and out on a daily basis by our team of domestic staff. We pride our selves for having well mannered, reliable and well dressed staff who are happy to go that extra mile to provide a professional service.

We offer a variety of buses at very affordable rates with an array of capacities, accessibility and much more. Our 16 seater mini coaches are comfortable, stylish and ideal for small excursions. Our 33 seater coaches perfect for School Trips, Weddings and Day Trips. Our 49 and 51 seater coaches are equipped with toilets and comfortable seats allowing large parties to travel to their location in style and comfort, they are ideal for bigger groups, weddings and are used on our own day excursions.

Our main goal is to ensure all who travel with us have a safe and enjoyable Journey, from the first call for quotation through to the Final stop on the return journey.

Address: Broomhouses 1 Industrial Estate, Lockerbie DG11 2RZ, UK
Phone: 01576 203874
ku.oc.sehcaocsnotsuoh@ofni
State: Dumfries and Galloway
City: Lockerbie
Zip Code: DG11 2RZ


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Reviews
The driver of bus SV73 HV0 driving south on A702 in Edinburgh drove dangerously past me as a cyclist today 20-03-24. Had I not looked back and moved out of his way, he would have ploughed through me. A professional driver should know better
Dreadful, would have given a minus 5. We were at the bus stop at Buckstone on Friday about 2 pm and the 101 was seen in the distance. 5 people stepped forward and the lady in the front put out her arm but the driver chose not to stop. We knew the timetable of this bus and with this drivers behaviour it made us late for our appointment.
Had my vehicle in their workshop getting a 6 hour job done and was charged for 12 hours because the lad didn’t have a clue what he was doing. I was also charged for parts that I hadn’t agreed to when I was given the quote, put my point across with regards to this and they’re not interested… £1300 later I now have an electrical fault which has only started after their work was carried out and they are refusing look in to the issue without charging me for it. Terrible service from the workshop side of the company.
Well run company always a pleasure to go on their buses.
Thank you to the workshop manager Graeme for his patience & advice. Big thank you to poor mechanic who worked on the car! Sensible labour charges, kept informed & advised of costs at all times. Being able to discuss part options to keep the bill low was fantastic. 100% happy.
My husband and I were on 372 at 5 on 17th June going back from Southerness to Dumfries. The driver was so friendly and very helpful getting us a bus back to Annan. Unfortunately didn't get his name but would like to thank him for his help.
Update on below.....was called by Alec from Houston's we discussed the issue. I apologized once again to the receptionist but in a calmer tone this time admittedly. I do sound really aggressive when I'm upset, it's my Glasgow accent that does it. Alec knows the two ladies who were on the bus so hopefully when he speaks to them he'll know I reacted to a rude reply earlier like I had said. We'll move on and forget about it now. I'll update the stars again as one incident shouldn't be my reason to diss a company who are actually really good at helping when they can. Time for a copy/delete/paste job Had to delete my last 5 star review to post this one. Not so good this time. When you tell a driver he's not gone the correct route and that any folk waiting my complain. To be told " I know the route! I know who waits where." Then tells you to report him as he's heard you on the phone before. I was, I was wanting to know if the bus was coming because it was 20 min late. So he then tells me he'll not be picking me up on the way back, and keeps that promise, drove right past. Must be hard to get decent drivers these days. I'm stuck at Lochmaben now, in freezing temperatures waiting an extra 40 mins for the next bus. I must send apologies for shouting at the receptionist also, but people do get angry when stuff like this happens. Sorry for that on my part. I call them as I see them folks, you get the bad with the good. I'll copy in my previous review below. 117 didn't show up today. Houston's went above and beyond sending a driver round straight away to pick me up. Really well done, makes a change from the customer service at McCall's when they ran the route. Thank you.
My son's friend went out to get the Lockerbie to Dumfries bus tonight at roughly 1940. He was at the Vallance Drive bus stop. He stuck his arm out and even stood out on to the road so the driver would see him but the driver just looked straight at him and drove right passed him. Luckily he came back to our house. I hope the next bus doesn't do the same thing
Every bus I've had from them has been Good along side me working for them now I get the bus up every Saturday and I always get a Hello from the Drivers and they always ask me how am I or how am I getting on and to be Honest there is no better bus company than Houstons cause the staff and the drivers are Amazing so a big well done and thank you for taking me on as the part time bus cleaner
Went to the Coronation Street Tour on Saturday 27th August the driver was called Keith, he was very nice, the bus broke down on the way to Manchester not the drivers fault but it made us late for the tour but all was well as we went with another lot of people which was fine. I would definitely recommend Houstens bus tours as it was a lovely day out with friends.
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