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House of Fraser Bluewater

  1. Greenhithe

Reviews, get directions and contact details for House of Fraser Bluewater

House of Fraser Bluewater
"We're House of Fraser fondly known by those who love us as 'HoF' and we've been on a mission to provide your heart's desires for more than 150 years. From a humble Drapery Shop in Victorian Glasgow to an internationally inspirational department store, we've come a long way and we're still making history every day. We're so much more than just a house; we're a whole universe full of your favourite things."
Address: Bluewater Shopping Centre, Dartford, Greenhithe DA9 9SB, UK
Phone: 01322 374000
State: Kent
City: Greenhithe
Zip Code: DA9 9SB

opening times

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:30 AM – 5:00 PM

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Reviews
Where are the fitting rooms? The department store is surprisingly clean and tidy, despite there is not much staff around every time I visited. I reckon the staff must be crazily busy. It's a large department store with limited quantity of staff. The staff are nice generally. The problem is, where's the fitting room? If there's limited staff to assist then the store should put a direction tag to help the customers to find the fitting room. It took me at least 15 minutes to find and get a fitting room. The frustration almost made me dropping the items that I am interested to try on. Also, there's very limited fitting room relative to the size of the store. Queueing is inevitable. Very unusual. The worst is, the fitting rooms do not have a lock. Any one might pull in while the customer are trying clothes! Also, each changing room only has a mini hook for customers to hang up their personal belongings. It's better for the department store to put more direction tags. And putting locks and more hooks in the changing room.
Only went in to buy a suit and got excellent recommendations from Deepak, who went above and beyond in his assistance. Could not be more satisfied with the purchase and his affability towards us. Would recommend House of Fraser's range for anyone looking to buy formal wear.
Not sure of the store service however Online Customer Service is non existent. All you receive is an automated response requesting to send details of your enquiry again and not to chase as we are investigating. 4 weeks and waiting to provide a simple answer - embarrassing. Had to give 1 star just to submit the review - didn’t want to give any .
Deepak has been a super helpful advisor. His knowledge and expertise for my son’s prom was so great we came back to buy his suit for school. First class customer service. Thank you!
The customer service at this outlet is truly exceptional. We spent close to an hour at the store and the sales staff went above and beyond. It truly was a breath of fresh air in a world where apathetic customer service is slowly becoming the norm. We will be back, sorry I couldn't get your names, but you all did an amazing job today. Thank you
I Come in trying to purchase a suit. Deepak was very helpful and sorted me out with an awesome suit and was on hand with shirts and belts and ties to sample to make sure everything was perfect. Thank you !
Terrible company, they need to invest in people in customer service as they just ignore you or say they will email and then don't. I will never shop with HOF ever again. Don't reply asking for further details as I have chased you twice now with no action. You had your chance.
Awful customer service ,Departments run by people with no customer service skills . They tell you can return something and then when you get there you’re told different. Poor management in HoF Bluewater won’t buy here again.
Good place for clothes and cosmetics. Very well lit and good choice. Staff were helpful. Would be 4 stars if a clothes shop, but as a department store it lacked the wide range you would expect. John Lewis is less than a 5 minute walk away and is bigger and has more choice.
Deepak was brilliant today helping us with our formal wear. Thanks so Much!
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