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Reviews, get directions and contact details for Hot Plate

Address: 118a Victoria Road , Darlington DL1 5JW, DAL, GB
Phone: 01325 266066
State: DAL
City: Darlington
Zip Code: DL1 5JW


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Reviews
Well even after a few drinks in town abd not eating all day I couldn’t eat this garage! Drier than a nuns vaggy! Utterly disgusting! Only place open.. so blame myself! Never again!
Lovely food, great value, amazing staff ..so friendly makes you feel like family xx
Food is good but overall service poor. Placed a delivery order and advised would be 45-60 minutes. Called twice eventually arrived two hours after the order. To make it worse the pitta bread and chilli sauce was missing. Offered to deliver them but told them not to bother as didn't want them for breakfast. Not the first time we have had these problems, so time to find a new reliable pizza shop.
Twice we received out food not very warm, we thought we would give them another chance so ordered out food via just eat at 18:30, requesting a 20:30 delivery, thinking this would allow plenty of time if they were busy, and we added a note politely informing them our food wasn't warm the last 2 occasions. our average order is £23. The food arrived at 19:25 and was once again not warm, with boxes wet from condensation and chips stone cold. Driver pretty much threw the food at my pregnant partner with a forced enjoy your food comment before speeding off. Would not recommend at all. Terrible customer service and cold food.
This is the worst restaurant in town! Ordered food through Darlo eats and was told 8.45 delivery ! No sign of food at 9.15. Rang hotplate and the Lass on the phone said waiting for a driver no help no advice no nothing ! Then 9.30 rang the place again and the Lass said still waiting for a driver ! So at this point I’d had enough ! Basically she was about much help as a carton of chilli sauce with a hole in it!No help no customer service nothing ! Then here’s the next thing they cancelled the order, then they tell Darlo Ears that it’s been delivered how ???? They had no drivers ! Guys please avoid like the plague ! Horrible place!!!
I’m not posh so I don’t need to leave just one star. Not only the guys have BBQ bases for several pizzas which I absolutely love, tonight I got myself a portion of donner meat with garlic sauce where both of them are generous and tasty and even the girl serving me was smiling and nice and as a person also dealing with customers I know it’s not an easy thing on busy Fridays. So far no reason to complain - thankfully!
I've worked all around the country,and currently its Darlington, I'm from Cardiff which has hundreds of pizza/ kebab shops, this is my favourite!!! Never had a parmesan before but it was delicious! Not my favourite thing about this place tho ask the guy to make you a garlic bread with cheese and it is ten times better than domino's for like 4 quid. Kebab is also above average.
Ordered the hot plate mixed kebab special and a garlic bread, turned up half an hour late delivered by an arrogant delivery guy with no apology for being late and then no shish kebab in my order just donner & chicken. Overall poor
We've had parmos, kebabs and pizza from here and they've always been brilliant. We use this takeaway every couple of weeks. We usually collect, but even when it's been delivered it's always been hot and fresh.
2 hrs late, food was mushed up in the boxes as if it had been thrown about. Food missing from order, food also cold and burnt ? Staff rude. Just don't bother I wouldn't have even given it the 1 if I could have put 0
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