Hospital

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Address: Redcar TS10 4NX, UK

State: Redcar and Cleveland

City: Redcar

Zip Code: TS10 4NX

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Reviews

Edit: March 2024. They have finally stopped the squeaking!!  New issue. Incessant beeping from departments that are clearly closed during off hours.  I've been here a handful of times over the past few months, waiting times have varied between 2 and 5 hours, it is what it is and it can't be helped.  What surely can be helped however is the infuriating squeaking which I suspect comes from the DNA helix centrepiece in the waiting room.  Honestly if you're expected to wait for 5 hours at least make the squeaking stop!  Surely the staff who work here are driven mad by it on a daily basis too. I'd probably give the place 4 stars if it wasn't for this which has clearly been squeaking for months.  You'd think a nice idea to not have to listen to the squeaking would be to bring some headphones perhaps? But then you wouldn't hear your name being shouted.

Had to go to UTC while on holiday in the area.Staff are brilliant the Hospital was busy but the receptionist was great and helpful. Easy parking.

Good social distancing measures in place, guidelines for all hospital visitors / patients to follow clearly visible, handsanitiser available on entry, seating spaced out, notices for facemasks to be worn. Good sized car park with plenty of spaces and free.

I've been here twice now and both times have left in floods of tears due to the absolutely stinking attitude of the nurse on reception. I knew they were busy, it's to be expected, but yesterday it felt like they were seeking out reasons to turn people away. I was snapped at when I was talking. Told they couldn't treat me, despite 111 sending me there. When an appointment was made for me elsewhere later in the day, without my consultation, I explained due to childcare it wasn't viable and was told it was tough. Unfortunately, that appointment will have been wasted as I couldn't find out how to rearrange or cancel despite spending another half hour on the phone. James Cook were far better and managed to get me an appointment at a time that worked for me.

Had a mri scan today in the mobile unit, have to say I was petrified as don't like enclosed spaces, but the staff in there were brilliant made me feel safe and reassured me all way through the scan

111 booked an appointment for 2.30pm. We waited 3 hours. It took the lovely nurse less than 15 minutes to treat my son. It’s incredibly frustrating!! Surely they can implement an appointment app system, or allow people to leave then come back using text messages. It’s madness!! I really feel for all the suffering people who have to endure this.

Absolutely shocking service I’m not blaming the staff as they are doing what there told but you say 1-2 hour wait time and I’ve been here for three hours now one off your staff member tried telling how to treat my child and I don’t mean in a first aid way when they don’t have children of there own honestley what have you done to the nhs government but far the worst experience ever no wonder people stay at home and suffer in silence when your no help at all

First class help from front desk to clinical staff. Jill and Leanne were exceptional. Thanks

Lovely staff, friendly and jolly. Big shout out to the security guard/porter who took great care of my husband who has Alzheimer’s and our dog while I was waiting and being seen. Thank you also to Dr Alex and reception staff in urgent treatment centre again for looking after all of us, really appreciated.

Excellent service! Greeted by warm friendly staff on the urgent care, obs done straight away, and seen very quickly by Hayley the nurse practitioner who certainly knows her stuff. I couldn't ask for better treatment. The hospital is modern and very clean, even by my standards.  Exactly what you expect in 21st Century healthcare. The NHS often gets criticism for poor performance, but the Redcar Primary Care Hospital is fantastic, and a shining example of how things can be done right. Please keep up the good work.

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