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Homebase

  1. Eastleigh
  2. Eastleigh Hardware Stores

Reviews, get directions and contact details for Homebase

"Homebase Winchester is a hardware and home improvement store stocking a wide variety of products. Whether you're looking for help with your next garden project, paint and decorating supplies, furniture or even flooring, visit Homebase online or in-store to browse our range. Beat the end of summer blues by tidying up your garden and exploring ideas for your next home improvement project. Pick up your autumn project necessities in Winchester. Homebase has been providing hardware essentials since 1979. An in-store team of home and garden experts in Winchester are ready to help you with inspiration, project guidance and information on the latest trends."
Address: Chestnut Avenue , Eastleigh SO53 3YB, HAM, GB
Phone: 0845 640 7566
State: HAM
City: Eastleigh
Zip Code: SO53 3YB

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Reviews
Item purchased in advance , on collection it could not be located , then an excuse of “damaged item” , manager could not show me the item and could not offer a resolve either, other than “ we can refund you “ . Bad communication and poor customer service with no resolution by manager Petra . Service from showroom staff Andrew and James was however exceptional during initial visit - pity the manager didn’t value her customers as much .
Before we left we checked the hardware item we wanted was in stock - had 7 tool hooks. Couldn’t find them in store so asked member staff and have them the item code and he directed us to the obvious section we had come from and told him they weren’t there - he checked system in stock and waved as roughly in the section to the lawn mowers - none there or empty rack where they might have been as was the case in the previous section. We went back and told stock system was wrong. What should have a quick visit wasted time searching and queueing to ask. Went home and ordered them on Amazon.
I ordered a fence on the 5th February, I was first told that I could only order 3. But after I encouraged sales to check they allowed me to order and pay for one. It still hadn't turned up 22nd February and young inexperienced assistant told me manager would send me an email and would hear within a day. No communication. So on 27th went back. Spoke to manager who accused me of being as being upset other customers said i was not. I just wanted a delivery date, said my money could not be refunded for 24 hours, nor would the manager confirm a delivery date. May I suggest training course would not go amiss.
Lovely staff Same lovely lady on the till every time I go So friendly and nice every time
And once again you ask to write a review when I sat in traffic outside the place
Nice clean store, got lots of things including battery powered lawn mowers
It's a shame that this is the second item I've collected in the last few weeks that looks like it's gone two rounds with Tyson Fury. When this was pointed out to staff the box was ceremoniously cut open and I was told it's not damaged. I replied yes but this was supposed to be a gift. I was then told that was the last one. No reduced price take it or leave it.
Had a good look around. Good options available in gardening section.
Dropped into homebase to source some plant pots and came out with plants, compost and more. Good stock selection for Gardens, good clearance items seasonally available with happy to help staff to find what you're looking for.
Poor customer service. Man on the till couldn't be bothered to speak or look at his customers instead carried on sharing a private joke with his colleagues and saying how much he wanted to go home!! Asked to price check some marked down sheets, he couldn't be bothered to!!
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