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HMV

  1. Portsmouth
  2. Portsmouth Music & Dvd

Reviews, get directions and contact details for HMV

"hmv is a leading specialist retailer of music, film, pop culture and technology products, with 100 stores around the the UK offering a wide selection of new release and catalogue titles."
Address: Unit 24 Sirius Avenue Gunwharf Quays , Portsmouth PO1 3TN, POR, GB
Phone: 023 9277 8640
State: POR
City: Portsmouth
Zip Code: PO1 3TN

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Reviews
Definitely the most frustrating customer experience I’ve had in recent memory… Visited HMV Portsmouth on Friday 05/07/24 and ordered a t-shirt to be delivered to the store for my little brother, as his size wasn’t stocked. We paid and were told it ‘should’ arrive in store in store the coming Monday-Tuesday, but not to worry, because we’d receive a confirmation text to alert us when it had been delivered. Come Monday 08/07/24, we were in the area and popped into the store again to see if the shirt had been delivered. It hadn’t—fair enough. Following that, I’d call the store once a day with no success on getting through to anyone, let alone getting any update regarding the shirts delivery. The call queue would time out before I got to speak with anyone, after having sat through the abysmal keypad prompt menu. Finally, today, Friday 12/07/24, I pop in store—again to check if the shirt had been delivered, and it had been. We did not receive any confirmation of its delivery to the store… Good thing my brother went to try the shirt on for fit whilst we were still in store because it was also the wrong size… We had ordered a small and they had delivered a 2XL three days late with no notification that it had arrived. I tried expressing my annoyance about having called the store so many times to a member of staff and was told that the store phone was upstairs… Not at the counter, not somewhere on the sales floor. Upstairs. Why the flip would the store phone be in some backwash out of reach inaccessible back room, and not be in the store… We had just opted for the refund at that point. Having just gotten back I tried giving the Southampton HMV store a call, for a shot at seeing if they had the shirt—again with no luck, go figure, being timed out after sitting through the call menu and queue. To rub salt in the wound I find that the supplier is selling the shirt for cheaper; and somehow having the supplier ship the shirt to our home back in Australia would still be cheaper than the price HMV advertised. How disappointing and frustrating that there were so many failed checks by HMV pertaining to the order of the shirt at every step of the way.
Came here for an album signing, and I overheard the staff saying it was their first time hosting an signing event, but they did a great job looking after the customers and making sure it went smoothly. The shop itself is great too, with loads of cool stuff on sale.
My brother loves this place and he has made a Sci fi person too staff are great god glass XOXO
Typical HMV. Well laid out. Quite a big store. With everything from Records, players, cds, dvds, books etc. Staff helpful.
Always a good place to pick-up cds, dvds and blu-rays, friendly helpful staff
Staff were very helpful and in my opinion probably one of the best HMV store I've been in will definitely vist again
Large bright branch. Well spaced. A good variety of stock in all genres and mediums. Although a little pricey.
Very well stocked music store, not seen so much vinyl in a shop for years. As well as the usual CDs and DVDs gadgets and collectibles are also available. Nice friendly staff, Mark was very helpful.
Very helpful friendly young man , looked for what I wanted and brought to me ,
Always helpful and love hmv. I am biast . It's our monthly trip over
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