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Henson Motor Group

  1. Newcastle upon Tyne
  2. Newcastle Upon Tyne Car Dealers

Reviews, get directions and contact details for Henson Motor Group

Henson Motor Group
"Henson Motor Group has been established since 1996. Henson Car Store is the newest addition to the group with up to 500 cars in stock. We are committed to supplying quality used cars at competitive prices. We offer the best in part exchange prices and can also settle your existing finance agreement. Henson Motor Group are now a RAC Approved Dealer and for peace of mind all vehicles comes with a full 82-point RAC pre delivery inspection, full history check and serviced by our qualified technicians. All cars comes with free RAC warranty, 12 month RAC breakdown cover and MOT. We have a range of finance packages to suit all budgets and can help customers with poor credit history. We don't charge any admin fees. We have 100's of cars on display."
Address: Henson House Whitley Road Benton, Newcastle upon Tyne NE12 9SR, XTW, GB
Phone: 0191 266 8686
State: XTW
City: Newcastle upon Tyne
Zip Code: NE12 9SR

opening times

Monday: 09:00-19:00
Tuesday: 09:00-19:00
Wednesday: 09:00-19:00
Thursday: 09:00-19:00
Friday: 09:00-18:00
Saturday: 09:00-18:00
Sunday: 10:00-17:00

Update Info

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Reviews
Excellent service from Darren and Tom. Both were very professional and friendly. I traded my old car in and got a really good price for it. No pushy sale tactics. Would highly recommend them and will definitely use again.
Bought a Nissan Leaf via Martin recently. Henson's aren't local to me, but everything was exactly as described and all promises were kept. Would have no hesitation in using them again.
Well I thought Henson’s would be a very professional business to deal with but never judge a book by its cover. If only they devoted as much attention to after sales as one member of staff did to making a cup of tea, I think things would have turned out better. Lovely salesman took us out for test drive and assured us that the car would be cleaned, fully checked and come with a new MOT. Failed on all three counts. All issues were resolved after overcoming after sales procedural hiccup.
Bought a Tesla Model Y from Lee, who was very helpful from the first contact through to the handover. Wouldn't hesitate to buy a car from him again and highly recommended.
Bought a car from Henson and collected today. Absolutely first rate service from the first interaction to driving the car away away. Tom K is a top salesman, knowledgeable and professional! Couldn’t recommend Henson Motor Group enough!
Charlie was very professional in the sale of our new electric Zoe GTline.He took time to explain in details the whole process of acquisition.It was a great experience for me and my wife.
Couldn’t have asked for a better experience at Henson Motor Group - Charlie was amazing from start to finish with the sale of my car and put me at ease during the test drive! Would highly recommend
Awful experience. Nothing but issues with the car since my partner bought it. Brakes grinding so we booked it in, as only had it 6 weeks, then when driving the clutch started to rev, to the point I had to turn the engine off in the middle of a roundabout as the revs went up to over 5000 and wouldn’t stop. Was told not to drive the car yet was expected to do a 25 mile trip to get it to them even though they said the engine could be at risk of being damaged?? Anyway we ended up having to pay for a recovery truck to come and get it and take it to them. No courtesy car offered so trying to sort transport for work is proving a nightmare. Had the car 3 days and it’s only just been ‘looked at’ last night. Not what I expected to be happening after we went looking for a reliable car and now without a car for a week and no further forward. Also to add, when we picked the car up there was no parcel shelf in - was told it would be posted out -still waiting
Edited to add!!! Lee is also a wimp who won’t return calls but leaves his shift 20 minutes early because he knew I was coming in to confront him about his 1/10 service. 3 weeks on call still not returned, 3 months on car still not fixed! Would give this one a wide birth guys. Not worth the time or money! Sad to write this actually as I have posted another review on trust pilot how amazing this company was. Until you sign the contract! Had issues with my car almost right away - initially told it was the gear box and after having it looked at twice and it had been ‘fixed’ once and no issues could be found by a ‘gearbox expert’ the second time - despite fully breaking down multiple times in the middle of the road and having police officers and people passing pushing me to the side of the road… car is still not fixed. Courtesy cars are lovely though : I have been chasing them every day for the last week for an update on when they can take the car and Lee who sold me the car, simply will not return my calls or at least won’t find the time to do so. I have also requested documents multiple times for the work that has apparently been ‘done’ on the car and still have not received this after weeks at this point. Unsure if they are trying to tick down the clock on the warranty but that’s how I feel. I would be willing to remove the review as long as my car is fixed for all the issues it has been having but having seen another review saying the warranty does not cover certain things and all the trouble I have had with this car, this had better not be the answer I get when I bring the car in.
Would like to thank all the team here, specially Lauren for helping me pick my dream car! She made it soo easy and relaxing, I will sure be back again in the future if I want another car. Thank you again.
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