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Hemel Hempstead Hospital : Urgent Treatment Centre (UTC)

  1. Hemel Hempstead
  2. Hemel Hempstead

Reviews, get directions and contact details for Hemel Hempstead Hospital : Urgent Treatment Centre (UTC)

Hemel Hempstead Hospital : Urgent Treatment Centre (UTC)
Address: Hillfield Rd, Hemel Hempstead HP2 4AD, UK
Phone: 01442 213141
State: Hertfordshire
City: Hemel Hempstead
Zip Code: HP2 4AD

opening times

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

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Reviews
Appalling service, I contacted 111 early Saturday morning who stated that I needed to be seen by a doctor the same day and booked me an appointment at the not so Urgent Care Centre for 12.30 that day. I arrived for my appointment at 12.15 and was then seen by a triage nurse who informed me there was then a 5 hour wait to see the doctor as they only have two doctors. What is the point in 111 making you an appointment if the UCC then tell you that you have to wait five hours. This is not an Urgent Care Centre it is a Useless Care Centre. I have only given one star as you cannot rate zero.
Last Friday i was out walking and had a bad fall, my husband took me to Urgent Care. I was seen quickly. Had an xray which showed I had discolated my shoulder, the staff were wonderful and very efficient and extremely kind especially the nurse/practitioner, after sedating me they tried to put it back but could not, so they wrote a letter to Watford to see a consultant, after more xrays and heavy sedation they were able to put my shoulder back in place. I have to go back in 5 days to check on it. Thank goodness for the NHS. I am now on pain killers. I can't thank them enough.nLinda Colls
The women on the front desk of the urgent care centre should not be working with people who are in pain or need help. They are rude and inconsiderate to all types of people. I arrived 10:55am to my 11am appointment, not knowing where to go as there are no signs. I wasn’t greeted politely but was told this is the right place and to wait. Waited 30 minutes after my APPOINTMENT then waited another 45 minutes to be seen. 111 made this appointment as I opted for an early time to be seen instead of my GP in the afternoon, however I wish I went to my GP as I’ve wasted over an hour of my day so far sitting around to be seen when an appointment has been made. I asked the woman at the desk when I will be seen as I have made an appointment, stressed that I could have gone to my GP if I knew or was told it would be expected to wait so long. The woman at the desk disregarded me waiting as said “well that has been people put infront of you”.nnDo not opt for this place if you are making an urgent appointment with 111
Jun26-it has an automated login system just for your name age and you then visit the reception to wait for triage then wait again to be seen. Parking is available with a Saba app.nThe wait this time was 3hrs for injuries. Might have been sooner for other. They have a separate children's triage too.nLengthy wait contemplated going to Watford which had 1hr wait last time I went !
In my opinion, there is nothing urgent or caring about this treatment centre. I was referred by 111, The receptionist was pleasant but the triage nurse did a very poor job at recognising how much agony I was in, even though it was very evident. I am not a queue jumper by any means and I fully understand that children in discomfortable and pain should be seen first so I get how the triage system works. However, I could not understand how any doctor or nurse who clearly saw me rocking in pain and crying with the pain in the waiting room which was especially difficult because of the noise could then leave me in such pain for just over three hours. The person who was with me noticed how those who went in before me, and this would include the children too, certainly did not seem to be in discomfort let alone agony.nnAll I wanted was antibiotics since one half of my face was very swollen with what I think was a tooth abscess. The doctor, though very efficient, was quite curt and, though she prescribed the antibiotics and stronger pain relief for me, was very keen for me to understand that she was not a dentist and that, however my swelling and pain played out, she should not be held accountable for it. If I were able to leave a minus star rating, I would.
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Hemel Hempstead Hospital : Urgent Treatment Centre (UTC) map

Directions to Hemel Hempstead Hospital : Urgent Treatment Centre (UTC) with public transportation

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Fernville Lane 370 meters
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