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Heath Lane Surgery

  1. Leicester
  2. Earl Shilton Hospital

Reviews, get directions and contact details for Heath Lane Surgery

Address: Heath Ln, Earl Shilton, Leicester LE9 7PB, UK
Phone: 01455 844431
State: Leicestershire
City: Leicester
Zip Code: LE9 7PB

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
Receptionist LIZ appears to be in the wrong job!!nnI am new to the area. I struggle to get through on the phone so i thought i would take a walk to the surgery. I did a thing, I waiting on the phone whilst walking to the surgery to see which was quicker. By the time i had got there, i still hadn't got through. I was baffled to see so many staff nattering/laughing and joking in the little office behind. 15 minutes and i still wasn't through. Who is answering the phones?? anyone?nAnyway, I approached the front of the counter and was greeted by a very miserable-looking Liz. Already practically nodding her head before i even spoke. When i did speak all i remember from the conversation is the words 'I can''t. I CAN'T book you an appointment because we don't have any. 'I CAN'T' order your prescription because it's not on the system. 'I CAN'T' see where you were told that someone would call you.nI don't speak for all receptionists. Some are extremely helpful and lovely but Liz, sorry - you seem keen to tell people NO.nShe is in a front facing role where people are seeking help. I'm sure they don't want to be there as much as you but what is it with the I'CAN'T mantra of Gp Receptionists.nnAnyway - finally got an appointment for 4 weeks time their next available routine appointment date Lets hope one is still alive by then.
After worrying about moving to a new practice I was seriously impressed with Heath Lane. I called at 8am, got a call back within 5 minutes and an appointment booked for 8.50am the same day with a requested female doctor. Both reception and Dr Lee were friendly and Dr Lee made me feel really comfortable during the appointment.
Please note: just because you may have to deal with difficult or disengaged individuals throughout the day, that does not give anyone the right to treat every patient in the same manner.nnUpon arrival for my appointment, I was asked by reception whether I was seeing a doctor or a nurse. I explained that my confirmation text only provided a time to attend, not who I would be seeing. I was then met with the response, “Well, give me a clue,” accompanied by an attitude and look that I found dismissive and disrespectful.nnWhile the nurse I saw was very helpful and professional, the entirety of the rest of my visit was a shocker. Nurses were calling my name from way down the corridor and even from other waiting rooms, which came across as disorganised and wholly unprofessional.nnThis type of experience falls far short of the standards expected in a healthcare setting. Patients deserve to be treated with respect, dignity, and clear communication at all times. The NHS should aim to provide the same level of professionalism and courtesy that would be expected in the private health sector.nnI will be taking this matter further, as I believe it reflects poorly on the quality and professionalism of care that patients should be able to rely on when visiting their GP practice.
Poor understanding from receptionist not all but mostnPoor managementnPoor understanding and empathy from the doctors not all but mostnDoctor chowdry was and is the best junior doctornDoctor ling also has great work ethicnUnfortunately 10 mins isn’t enough time to speak about chronic illness but not allowed a double appointment and when time overlaps u r pushed out the door and forced to book another appointment and then it’s 3-4 weeks later.n111 service instructed to book an appointment asap but was refused and told they can only accommodate when there is availabilitynThe surgery is taking on more patients but not enough doctors and not much investigating is done or regular reviews with medication poor practice it’s going more and more down with the quality of care
40 minutes in a queue for an appointment. Calling at 4pm ish. I opted for a callback when i reached front of queue and i was in front of queue for 10 minutes. That's just reception! How does that happen? if they are that flat out then maybe they need to hire more staff.nTried to book an app for my daughter and was told to call back at 8am the following morning for an emergency appointment.nI said it's not an emergency i'll just take your next appointment.nShe said there is no appointments.....nWhat, like ever??nSo the call was almost ended on the grounds i would have to call back in a few days to see if any were available.nI was then told - they have telephone appointments. That wasn't a problem as it was an issue that could be talked about over the phone. That was a week away.nnNot sure why it took 6 minutes to come to the conclusion of booking a telephone appointment.nI've worked as a GP receptionist and A&E receptionist myself - it's really not rocket science.
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