Heatforce Wales Ltd - Heating all of South Wales

Reviews, get directions and contact details for Heatforce Wales Ltd - Heating all of South Wales

Address: 10, Cardiff Business Park, Lambourne Crescent, Cardiff CF14 5GP, UK

Phone: 029 2076 3622

Website

State: Cardiff

City: Cardiff

Zip Code: CF14 5GP

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

I was really pleased to have Heatforce coming to look at several of our radiators that were out and hopefully get their insurance once we were up and running to avoid further costs. 
 
After a fast and friendly booking service(that’s what the 2nd stars for) I thought we were all set. Kind of went downhill from there. The engineer turned up two hours late for a 4 hour slot and after a £60 inspection returned to base. The office called back to say they did not want to take on our system because it might be problematic. In fairness the fact it was problematic was the reason I called them out in the first place. I requested the quote I had asked for in order to fix things on the original call and that’s the last I have heard from them. So still here with the rads out but £60 down overall.

 7 years ago (13-02-2018)

We had used Heatforce to supply and install a wood burner a few years ago and were happy with their service so when the boiler packed up we didn't hesitate in calling them out again.  From David who came to assess and quote, the staff at the office and the workmen who changed the boiler and plumbed in a new radiator they couldn't have been more helpful. Tony and Luke rang first thing to say they were on their way, kept me informed throughout the day and worked diligently till the job was done. In particular I was impressed with Tony who, seeing I had a cast on my broken leg, offered to start a fire in the woodburner and get more wood for me. They double checked everything before they left, showed me how to use the system and said they would be back if there were problems.
So far, so good. I am totally satisfied with their work and attitude.

 7 years ago (27-02-2018)

Abysmal Company. Ordered new marble hearth and fire.  The marble back was measured incorrectly - hence job could not be completed and a new one needed ordering. The "covers" that had been put down to protect our carpet somehow allowed black dust to go through and we had numerous marks on carpet. Heatforce  did offer to have a carpet cleaner come out, but we had tried to get the marks out ourselves immediately. The marks didn't come out  and we hired a machine  but still marks could be seen. We had contacted Heatforce by email on numerous occasions asking for compensation but they did not seem interested. Yes, we had difficulty in trying to arrange a mutual convenient time to  telephone them to discuss the situation, but Dan  never attempted to ring us or email us unless we emailed him. If he was that concerned he would have surely emailed and offered some compensation . He didn't seem interested.  The carpet has had to be replaced by ourselves! They then rearranged to refit the new panel backing. They did not turn up as arranged and did not telephone us to explain why after customer had taken a day off from work to be available.  Disgusting customer service, and  we would not use or recommend this Company.

 8 years ago (22-11-2017)

Have to say yesterday I was very annoyed at the managing side of heatforce but as far as the men on jobs go it's superior. Martin and rhys attended my property this morning at 8.30 like arranged and the boiler was all up.and running by 1.00pm. They were.polite,well mannered,courteous to my home and cleaned up everywhere. I'm.thrilled to bits. Well.done lads. Amazing team xxxx

 8 years ago (14-12-2017)

Since my experience with heat force with wich I felt let down i have had a very satisfying call from the management team and feel that in my particular case the problem lay with one cog in the chain and does not reflect on the company as a whole.Thanks Dan.

 7 years ago (12-02-2018)

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Heatforce Wales Ltd - Heating all of South Wales

Reviews, get directions and contact details for Heatforce Wales Ltd - Heating all of South Wales

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