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Haven Care Home

  1. East Sussex
  2. Telscombe Physiotherapist

Reviews, get directions and contact details for Haven Care Home

Haven Care Home
"HC-One's Haven is a purpose-built care home, located in Peacehaven and offering nursing care."
Address: 29 Telscombe Cliffs Way, Peacehaven, Telscombe Cliffs, East Sussex BN10 7DX, UK
Phone: 0333 321 4689
State: East Sussex
City: East Sussex
Zip Code: BN10 7DX

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Absolutely shocking I would not put any other family member in here to the point we waiting for my MIL to be moved. She has to wait ages for her pain meds and even her food some times up to an hour Her diabetes has been poorly managed with only having her bloods tested once a day when should be more coz she on insulin. We had a meeting with the manger who tbh is so un caring I’m surprised he even in charge of a care home. When had a meeting with him he had an attitude of he could not care less to the point we left the meeting with more concern for my MIL. After the meeting we came out and my MIL was still waiting for her food so I hat to ask a carer where it was who quickly got it. I then went in told the manager about this and again he showed no care at all. It has takenA doctor to tell them to monitor her bloods more which should not off been needed when we already raised this concern for this care home to act. We reported this care home to ESCC and the CQC and since doing this the care home have been treating her worse to the point it impacting on her mental health. I have again hat to ring ESCC coz my MIL rang me up in a state due to how she being treated here. If they’re doing this to my MIL who is only 63 what are they doing to the older residents who don’t have family to look out for them.
Social Services arrange for my now deceased 99 year old Mother to be admitted for 3 weeks respite care at above Home while I was away. Poor communication on Mother's condition, poor organization by management, and questionable nursing care led me to have no confidence in this BUPA Home. The day after her discharge it was discovered she had a fractured femur. This was investigated by Social Services but no conclusion was reached to how she sustained injury. I strongly suspect it occurred in the above Home, but it cannot be proved. This happen in 2010, I do hope this Home has improved since for the shake of residents.
Very poor communication, apon entering the care home there was used covid swabs left out on the sides!!! The assistant nurse was extremely rude and swore at me aswell as using a raised voice towards me!!! Then refused me the visiting slot booked over the phone, leaving my relative in the home extremely upset!!! Official complaint made. Waiting on responce!!
My terminally ill father was just left alone. Given cold food etc. No smiling friendly face or cheery hello. He lasted 5 days before sadly passing away. End of life care?
Lovely home and team couldn't be more supportive. Thank you
Great home and wonderful caring staff.
Amazing home with truly awesome staff.
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