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Hamilton Gas Products Ltd

  1. Bangor
  2. Bangor

Reviews, get directions and contact details for Hamilton Gas Products Ltd

Hamilton Gas Products Ltd
Address: 7 Balloo Cres, Bangor BT19 7WP, UK
Phone: 028 9146 1111
State: Ards and North Down
City: Bangor
Zip Code: BT19 7WP

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
You really get to know how good a company is when something goes wrong. I am in the UK for one week and I ordered a crepe maker from Hamilton Gas Products. It arrived damaged and I needed to return it and get the replacement within 6 days. The company could not have been more apologetic or helpful when it came to meeting this requirement. I emailed the company on Wednesday evening, the pick up of the damaged unit was arranged for Friday and the company expedited shipment of the replacement unit as soon as the pick-up was made. I had the replacement unit on Sunday meaning that the whole process from unpacking the damaged unit to receiving the replacement was four days. This is outstanding service and I could not endorse this company more strongly. First class experience.
I ordered a LPG cylinder online. The follow up communications were excellent; proactive, pertinent and prompt. Delivery was on time and the product is just as expected. It is hard to think how my experience could have been improved.
Ordered a Rinnai gas boiler from Hamilton. They sent the wrong product. They wouldn’t send the correct product out until they had organised the collection of the wrong one and I then lost the window I had with the plumber who was scheduled to fit the appliance. The customer service representative I spoke with didn’t seem bothered.
What excellent service! I bought a Safari Chef Compact for my husband's 60th birthday. Unfortunately, there was a mix up, compounded by the courier not being able to collect from the customer who had received my order. Hamilton did everything they could - and the grill was received in time for my husband's birthday. Not only that, but they rang and kept me updated as to what was happening and wanted to check he received it on time. Their service was outstanding and I'll be back to buy any other gas products from them. Fabulous.
Worse customer support I’ve encountered, purchased a 9kw gas burner but unfortunately arrived damaged, I contacted Hamilton Gas Products and sent them detailed pictures and a description of the fault. I was told that this was just a bolt on part and one would be shipped direct from the manufacturer. The part finally arrived eight days after the initial delivery and I wasn’t surprised that they had sent the wrong part making it very clear that they hadn’t took any notice of the details I had sent. I then emailed them to be told I could return it for a refund but unfortunately they are no longer in stock. Wanting to keep the item, I contacted the manufacturer myself and the part was shipped free of charge and arrived the following day. The part is now fitted and the gas burner is now working no thanks to Hamilton Gas Products. So if you enjoy fixing things that you have just purchased brand new use Hamilton Gas but if not suggest shopping elsewhere.
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Directions to Hamilton Gas Products Ltd with public transportation

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Fire Station 260 meters
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Rathgael 300 meters
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