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Hall Grove Surgery

  1. Welwyn Garden City
  2. Welwyn Garden Ci̇ty Doctor

Reviews, get directions and contact details for Hall Grove Surgery

Hall Grove Surgery
Address: Doctors Surgery, 4 Hall Grove, Welwyn Garden City AL7 4PL, UK
Phone: 01707 332233
State: Hertfordshire
City: Welwyn Garden City
Zip Code: AL7 4PL

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
It is almost impossible to get an appointment with this surgery. You call, you are told to use the e-consult surgery. The e-consult website is available and open for about 10 minutes in the morning and then closes, but it doesn't actually say why. Then one day you magically get through to the e-consult, answer about 20 different questions - turns out this thing is actually trying to diagnose you - which it surprise, surprise - cannot. Then you need to call through to reception, but by that point you can't actually book an appointment because you've spent 5-10 minutes going through an e-consult which doesn't work and by the time you've called reception they are in disbelief that the crappy chatbot hasn't miraculously cured you and oh yes... they have no appointments available.
So sad to have to write this because I do like the surgery overall. Having just left the NHS as a practice manager, I am quite shocked at the current appointment system. NHS England pushed the online access model to enable all patients greater access to their GP econsult but I am yet to see a practice that shut there’s off after 10 minutes of being open. It’s quite shocking and needs to be reviewed. I do understand the system needs a cut off point but for people like the elderly, it takes them a while to figure out how to use the online form! I have tried last week for my 5 year old and this morning at 8:33am and it’s been closed.nnI’m coming from working at a practice where we would keep our online system patch’s open until midday, to allow people time AND when the portal was closed for the day, patients could still ring and the reception team would give them advice using tel triage protocol. Just so patients feel helped. The time needs to be reviewed. It’s not good enough.
The Doctor that I saw was absolutely fantastic. Listened and gave wonderful advice. Showed great empathy. The receptionist I spoke to was not very helpful and very robotic.
First class! The doctor and the two trainees I saw were lovely and very helpful. I was able to get an appointment the same day. I have been with this surgery for many years and would highly recommend them.
Impossible to contact by phone and the econsult is set up poorly, you can't use it for a baby under a certain number of months but can't call regarding them and you can't submit a medication review for a child under 16 years but get told to do so when you attempt a different form
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Hall Grove Surgery map

Directions to Hall Grove Surgery with public transportation

Beehive Green 60 meters
323
Sweet Briar 160 meters
230
331
Howlands 230 meters
230
323
331
Thumbswood 230 meters
323
Ganett Roundabout 360 meters
301
366
653
724

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