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Halifax

  1. Chester
  2. Frodsham Bank

Reviews, get directions and contact details for Halifax

Halifax
"Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.To find out what accessibility services are available in your local branch, search for it in our branch finder."
Address: 3 Frodsham St, Chester CH1 3JJ, UK
Phone: 01244 586330
State: Cheshire West and Chester
City: Chester
Zip Code: CH1 3JJ

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
After a distressing experience with a male member of staff stood at the advice desk, name beginning with M, my 84 year old Grandma was so upset by his abrupt and rude manner that she broke down in tears in front of him. She was still distressed when I spoke to her in the evening. After being told on the phone that she would not require an appointment, she walked into the branch seeking assistance with her online banking after a system update - something the older generation find difficult as it is. She approached M who said he “didn’t have time to help as they are short staffed”. After persisting, M threw his pen in anger and said “you’ve got 2 minutes” and took my grandma into a private room. Without going into all the detail, M didn’t even look at the iPad and said “it’s too old”, and when my grandma said she couldn’t afford a new one, M said “that’s not my problem is it?” The next day, when my mum went into the branch to question M and the branch manager, they refused to apologise and acknowledge any wrongdoing. In contrast, my grandma had a really pleasant experience at Nationwide and I’d recommend other Halifax customers follow suit until this branch has some proper customer service training, or employs more capable staff. Halifax have now potentially lost a customer due to the staff’s actions.
I had a complex to me issue today and I think it was Michael apologies if i have the wrong name who served me. He was absolutely fantastic and really helpful. Polite, friendly and quickly solved my issue. A credit to the team, a lovely worker. 5* bank!
I am an older woman. Making a query about my debit card, which wouldn't recognise my pin. I was told by the youngish customer service man, " Not to worry it is linked to your joint account so you can use your husband's card & spend his money". !!! I assume he thought this was amusing! Some equality training needed
Asked for a letter to show proof of funds within seven days of departure which is a standard part as of a visa application for emigration abroad. The cashier responded unhelpful that they “didn’t do that” and she had “never heard of it”. She also claimed the seven day window didn’t make sense.. I don’t make the visa application rules, it’s just the protocol. Yet thankfully a lovely colleague Michael helped me with the proof of funds letter!
I did actually write a review about my experience but it seems it's been taken down? All I remember was the casher at the front desk was miserable and unhelpful, when I asked to speak to the manager he was a big, fat waste of time! This branch needs to close down or get a new bank manager!
Customer of 10+ years tried last week to open my daughters first account only to be told they can’t even talk to me about it until mid September almost a month On the same day I have now switched to Santander and my daughter now has her own bank account elsewhere.
Lock out of accounts, took hours to resolved as the call centres are understaffed. Had to go in with passport and driving license after hours on the phone that weekend. Took over an hour waiting in branch. Account unlocked but online payments not working, sat on the phone in a queue again. Will be moving accounts
My halifax bank account and online details were compromised some time ago and i have been locked out of my online banking ever since. i have contacted halifax via webchat and attempted phone callsi let the phone ring for 1 hour 34 minutes with no answer which I can prove with screenshots but to no avail, not one person has called me back. This bank is utterly rubbish and i would tell you to bank elsewhere for your own monatery safety and peace of mind.
Yet again our local branch is closed with IT problem opening tomorrow. Since we were reduced to one branch in Chester this is happening more regularly. Normally opening within a couple of hours. NOT TODAY!!!!!. Closed all day and advised to go to Mold or Ellesmere Port. Today is my banking day as it is my day off, not tomorrow. What will happen if my credit card payment doesn't go through in time!!!!!
Excellent - Thank you so much to Richard Hooker, He spend about 30 minutes on the phone for myself and my daughter on Saturday when she had a problem with her debit card - Well done!
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