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Halfords Autocentre

  1. Gosport
  2. Gosport Tyres
  3. Gosport Garages
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Reviews, get directions and contact details for Halfords Autocentre

Halfords Autocentre

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Halfords Autocentres offer expert car maintenance, MOTs, car servicing and tyres to get you back on the road and help keep your car in tip top condition.

Address: Unit 11 Clarence Wharf Industrial Estate Mumby Road , Gosport PO12, HAM, GB
Phone: 023 9260 1481
State: HAM
City: Gosport
Zip Code: PO12

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related searches: tyre centres, car service price, www.halfords.co.uk tyres, how much does a service cost, tyres near me, change tyres, annual car service, car service quotes
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Reviews
Absolute disgrace, had back brakes fixed, all well but they then informed me that they had broken a calliper and would repair it free of charge, OK not bad, day came, dropped the car off at 0835 as I had to take my daughter to the hospital, dropped it off asked how long it will take, was told a couple of hours, they would call me when completed, waited until 1200 that's 3.5 hours later, was told by the receptionist that her colleague had tried to call me earlier, absolute lie, no one tried to call me, daughter had to get a cab back from the hospital because they couldn't be bothered to call me, and then lie bare faced. The receptionist actually said, my colleague tried to call you, I said no he didn't she then said, I know my colleague and he did try to call you, basically calling me a liar, the receptionist is rude and a liar.
Absolute rubbish, told false information, waited over 12 hours for a break test. People outside smoking a drinking cups of T. Customer service desk disgusting
Unfortunately I have to give this review 1 star to post the content. I had my car serviced at this garage and the car was returned in an unbelievable state with white lithium grease sprayed around all the doors and hatchback. A complete mess which took an hour to clean up. In addition the engine oil was overfilled by almost 1 litre which on a 1000cc is quite a significant amount. With obviously poor service like this I have no confidence that the car service was done properly and I had to have the car re-serviced at another garage. To add injury to insult, Halfords customer care is about as useless as the garage with promises to resolve the matter but no action. This added on 17/01/2024:- Despite the response below it's impossible to contact Halfords customer service through their wall of technology so still no response from company despite empty promises. If they want to contact me they have all my contact details on the job sheet Case 22159218 [ ref:!00D200CMz.!500Qx05Ow53:ref ]
I had an MOT done earlier this year which really didn't go to plan, took seven weeks but I gave them the benefit of the doubt. Who am I to judge another tradesman. This time though I'd go as far as to say they were dishonest. I had a kerb damaged front tire replacement but I'd asked them if I could keep the tire if it could be repaired. On payment they said they hadn't seen any damage so I let it be; just pleased to have the job done. It was only later I thought, if they hadn't seen any damage then why change the tire. They could at least phoned to check they had the right wheel and where I thought it was damaged. Hopefully one of the lads will be fitting it on his own Merc and end up on the Hard Shoulder; in one piece of course. . I'm not here moaning about some dodgy old banger that I don't bother maintaining. It's a well looked after E Class. None of the tires were more than six months old.
Absolutely awful experience. Booked on the online booking system well over a month in advance. Someone then called to change my appointment as there was no MOT tester in that day which was fine. Rebooked for a different day. Then I was called and asked when was a good time to rebook my appointment. I told them I had already rebooked but they had no knowledge of this. So rearranged again. Also explained to them that I am in hospital and my mum would be bringing my car in for me. Only for them to email me the day before my appointment to say they had tried to phone me they definitely hadn’t but my appointment had been cancelled due to equipment failure. So I am now in hospital trying to find another appointment somewhere else before my MOT runs out. Not happy.
Very good service. The staff are kind, helpful & friendly. Even when I missed my appointment slot for an MOT, they kindly moved me into another spot to accommodate me. Very appreciated. Will be using again. They were recommended to me by a family member who uses them for everything.
My car was in for an insurance inspection. Gap. The staff were very helpful and professional. Dealing with my questions and carrying out the whole process in a speedy and efficient manner.
Took car into have a noise investigated, they fitted me in that day. Mechanic called me to explain the problem and his recommendations. Did not try to up sell or do unnecessary work and no charge for diagnosis. I would recommend this garage, excellent service, thanks.
0 stars if they would allow it. Stinking attitude as I arrived for MOT today. Rude male greeted me with not a hello, but a very abrupt “move your car”. What a lovely way to greet your potential paying custom. If only I could read minds I would know where to park my car and how Halfords run their MOT service. But unfortunately, I cannot. Might know how to use a spanner, but definitely don’t have a clue about customer service. They were told to shove both MOT and attitude up one’s a***. On the plus side, I am thankful for the heads up before they went ahead with the MOT, so they can have the 1 star.
Excellent Service at reasonable cost. Quick and efficient.
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