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Gumus

  1. Surbiton
  2. Surbiton Jewelry Store

Reviews, get directions and contact details for Gumus

Gumus
"Retail of 925 sterling silver jewellery with semi precious gemstones, watches and handbags"
Address: 21B Victoria Rd, Surbiton KT6 4JZ, UK
Phone: 020 8399 1258
State: Greater London
City: Surbiton
Zip Code: KT6 4JZ

opening times

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews
Kaya and her colleagues at Gumus did an excellent job in modifying a bangle bracelet. The works involved removing two beads to shorten the bangle bracelet and then using the extra two beads to make suspension earrings. Kaya was factual in pointing out that the beads were agate but not jade as the original vendor claimed. The original elastic string was also found to be not strong enough. Finally, she suggested that they would put a spacer to make up for the lost circumference due to removing two beads. Kaya was also very fair to agree that we had to divide the modification into two phases:- shortening and then earrings. If the removal of two beads had made the bangle bracelet too tight, they would have charged extra because that was the customer's instruction. However, if the removal of two beads proved to be too loose, they would have refitted everything for free. After the modification, the fit was perfect. After the bangle bracelet shortening, they made use of the two extra beads to make a pair of suspension pendulum silver earrings. They appeared to be meticulous on the dot. Overall, the price, the whole process and the final products were spotless. The most important point is to ensure that there is no urgency and pressure. Highly recommended.
Fantastic little shop that offers so much. I like to use local businesses and found Gumus searching online to get a new clasp on a necklace. Staff are really helpful and service is excellent. Apart from repairs and alterations they have a fantastic range of jewellery to buy Would encourage anyone to give them a try, you'll find them next to Boots!
Went in to replace a watch battery and I was very impressed with the service. Not only was the watch battery replaced, the owner also polished and cleaned my watch. They also tested the watch's waterproofing and provided a thorough explanation.
I took my Cartier watch in to get a new battery over the weekend and was blown away by the service. Super professional, very reasonably priced, fast turnaround and a friendly service. Would absolutely recommend this jewellers to anyone. I will definitely be returning.
Hilda is a true professional and a lovely person , she took a look at my opal stone which had fallen out and bent diamond 9 carat gold ring and gave me hope that she can make it perfect , and true to her word she has and at a very reasonable cost too. Today it's been over a year now and I'm wearing my ring and sending all my love and blessings to Hilda for making me so happy.Thank you Hilda.
Had my PLATINUM ring extended here. They called me mid fixing saying they needed to use more platinum and needed extta charge. Only just found out that THEY USED SILVER and had the cheek to charge me even more for conning me. Absolutely disgusting business. DO NOT TRUST THEM
Gumus is an absolutely fantastic example of what a modern day jewellery shop should be. Popped into the store for a quick inquiry in regards to getting my ring resized fast forward a few weeks and upon collection I even discovered that they had polished it for me as part of the service which wasn't even discussed. Hilda is an astounding jeweller, your pieces could not be in safer hands.
Yet another fantastic experience at gumus jewellery shop. My engagement ring I took to four very well established jewelers as I had lost a diamond. Due to the style of the diamonds they all told me that they would have to replace all the diamonds which I seriously couldn't afford. I took the ring to gumus and a most wonderful lady Hilda gave me far more professional service and was able to advise me with cost repair time etc. My husband has just popped into to repair a watch strap and clearly the service Hilda provided is always second to none. We highly appreciate your store and would recommend without a second thought Thank you
Very poor customer service. I trusted the lady who works here , Hilda, with my grandmas ring that needed fixing and she has had it for over 5 weeks now and I’m still yet to get even a quote. I’ve called twice in that time for updates as Hilda failed to contact me when she said she would. I have no trust in this service and have been spoken to very rudely. I’ve even been asked not to contact the shop anymore despite them still having my ring ! I will not be returning nor recommending to anyone.
Always a pleasure to be attended to by the lovely and very attractive Hilda. She’s always done a fantastic job on my watches when they have needed repair or adjustments. Great service!
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