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Grosvenor Casino

  1. Newcastle Upon Tyne
  2. Newcastle Upon Tyne Casinos

Reviews, get directions and contact details for Grosvenor Casino

"Just a short stroll from the city’s centre, the Grosvenor Casino Newcastle fuses gaming, leisure and entertainment to deliver a contemporary casino experience. Open 7 days a week this stylish casino on St James’ Boulevard brings together the best of traditional and state-of-the-art-gaming. The tables are plentiful, with all your favourites readily available including Roulette, Blackjack and an array of Poker. The electronic slots satisfy even the most demanding players with a range of popular titles. The large Card Room is equally impressive, offering a quiet environment away from the main floor. Sport is also highly valued with HD screens showing the major sporting action, day and night."
Address: 100 ST. James Boulevard , Newcastle Upon Tyne NE1 4BN, XTW, GB
Phone: 0191 260 3303
State: XTW
City: Newcastle Upon Tyne
Zip Code: NE1 4BN

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Reviews
Clean. Friendly. Good drinks and food.
Considering that this is a silver venue I wouldn't rate it as aesthetically pleasing. This venue appears shabby, dark and dank, there is a foisty odour in the pit area. This venue is in desperate need of a refurb. Stockton Grosvenor is a bronze venue, it beats This site hands down.
I am writing to formally complain about the behavior of one of your staff members, Toyin, during my visit to your casino today. I have been a regular customer for some time and have never felt the need to raise a complaint about any member of your staff until now. Today, my partner and I were using one of the electronic roulette machines. We had placed £20 in the machine and decided to sit at a nearby bar table to clearly view the screen and determine our next move. To our surprise, Toyin noticed the £20 on our machine, and without consulting us, she discussed the situation with her manager. They proceeded to conduct some checks and eventually called a random person to take what was rightfully our money. When my partner confronted Toyin and her manager about this, her response was a sarcastic and offensive, "reallyyyy???" This implied that we were lying or trying to claim money that wasn’t ours, which was both insulting and unprofessional. This is not the first time we have had issues with Toyin, and her behavior towards us has become a recurring problem. As regular patrons of your establishment, we expect to be treated with respect and courtesy. The behavior exhibited by Toyin today was unacceptable and left us feeling embarrassed and demeaned. We enjoy visiting your casino and have never had such negative experiences with other staff members.
Some of the Bar staff need to be retrained. The bar was empty and both of the bar staff were busy gossiping. When I asked for a drink I was given attitude. I remained polite. Additionally, twice while I was playing slots, I went for a smoke outside. My machine had over £200 and I placed the usual sign saying “this machine is reserved”. When I returned they had cleared the table and thrown my drinks away, both drinks were over half full… absolute muppets.
I had a delightful time while visiting. The door staff were welcoming and informative. Scott, that night's security, was kind to direct me towards the gender neutral facilities inside. Tania on the front desk was simply amazing. Processing my new membership promptly while making me feel very welcome with her warming personality. Once inside, I ordered my drinks from a delightful bartender named Danial. Which I will always remember due to the unusual spelling and his bright smile. The cost of the drinks was priced quite similarly to other establishments around the city center, and there was much on offer. In all, I had a delightful experience and recommend a visit if you are visiting Newcastle and fancy a date with Lady Luck.
Great casino, dealers are the best and always chatty. Food and drink reasonable priced. Plenty of slots and always table games available. Staff are always very attentive and will open tables if needed so it never seems over crowded. Always a great experience we really enjoy it here :
Great casino. I think they're trying to attract new custom cos I won a fortune with only £5 in my pocket but thousands as I left in a secure taxi lol That brought back memories of the old style casinos and yes I'll be back but won't expect to win so much next time but quite happy it's a nice chill zone after power house. See you there folks. I'm sure they'll introduce a foodie night soon or is that just wishful thinking. Good luck with your bets ...
Had a fantastic night very cheap drinks , live entertainment by a take that tribute band who were amazing and to top it up I met a few customers from when I worked there24 years ago also I won £50
Love this place, smaller than aspers casino across town but 100% better! Really really friendly staff! I only play slots with the luck of the Irish game on them so therefore I don't play slots when I go in there. Good priced drinks but the restaurant never seems to be open whenever I come up would be a 5 star rating otherwise!
We always have so much fun, when we go. The food is amazing and drinks are cheap. Staff are awesome and friendly.
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