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Good Food House

  1. Totnes
  2. Totnes Food
  3. Totnes Meal Delivery

Reviews, get directions and contact details for Good Food House

Good Food House
Address: 20 Leechwell St, Totnes TQ9 5SX, UK
Phone: 01803 864696
State: Devon
City: Totnes
Zip Code: TQ9 5SX

opening times

Monday: 5:00 – 10:30 PM
Tuesday: Closed
Wednesday: 5:00 – 10:30 PM
Thursday: 5:00 – 10:30 PM
Friday: 5:00 – 10:30 PM
Saturday: 5:00 – 10:30 PM
Sunday: 6:00 – 10:30 PM

Update Info
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Reviews
Food was fantastic and really generous and I would have given full stars but unfortunately the owner was not great at all and I won't order from here again on principal. I called at 2145 (delivery times between 1800 and 2200) for a delivery to a location 15 minutes down the road. I was initially charged £5 for delivery which wasn't an issue at all and the new guy who took our order was absolutely brilliant, really helpful and I asked if it was ok to deliver to here etc... all was fine, order accepted. The owner then called back 15 minutes later to tell me I had to pay an additional £5 (delivery charge now £10 total) for delivery because they would have to delivery out of hours (place closes at 2230, it's now 2200) plus order was agreed 15 minutes ago. I ordered well within the delivery times specified, they willingly took my order and then proceeded to try and charge me extra as they were delivering out of hours (which was not true). The owner then tried to tell me I needed to calculate the time and should have ordered earlier to give them more time. I refused the extra charge and she argued and insisted, so I cancelled my order on basis that I was miss informed and was well within the delivery times advertised and I would not have ordered if I had known they were going to charge me £10 for delivery. She then argued that they had already made the food (2200), this went on for about 10 minutes. She then backed down and gave it to me at the initial price (Inc. Initial £5 delivery charge) but only on this occasion and next time I had to order earlier...I suggested that perhaps she should change her website and tell her staff the correct information and not take orders after 2130 if this was the case, as I do not own a crystal ball. It is a real shame because I probably won't order from this place again on principal. -Ordered at 2145 -Delivery orders taken between 1800-2200 (place closes at 2230) -Order was checked and accepted. -Food was cooked by 2200 (according to owner) -Owner tried to charge me for out of hours -It was delivered to us at 2230 (by brilliant new guy) - extra charge for?! If you do order from here just make sure you have your wits about you and a crystal ball so you can work out correct ordering times.
7 years ago (06-03-2018)
I have been using this establishment for years, but last night after ordering different meals for 4 people I was shocked at the standard of the cooking, could not have been the same chef. Curries from here are usually very good but this time it was like dried powder, no sauce at all. The other meals such as special chow mein were dire, It was that bad we threw all four meals in the bin and I rang to complain ... politely !!! but the lady put the phone down on me. I phoned back and got a guy, all he said was sorry, and even when I told him on top of the issue that they had sent sweet and sour chicken instead of sweet & sour prawns they didn,t even attempt replacement or apology, I know I ordered prawn balls because they asked me if I wanted balls or Hong Kong style. Not the first time when something has gone wrong that they shun their responsibilities. I reckon we spend a grand plus here a year because we regularly have large orders for guests and generally use them once a fortnight at £35 a time plus. I will not be purchasing anything from these people again.....absolutely appalled at the standard and particularly their attitude... disgusted.
7 years ago (18-02-2018)
Favourite takeaway in the area, would recommend the sweet and sour king prawn balls.
8 years ago (31-12-2017)
Never had a bad meal here in 7 years of buying our dinner here.
8 years ago (19-10-2017)
great food brilliant service and very reasonable with large portions
8 years ago (27-09-2017)
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