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Gilmore Auto Services

  1. Newry
  2. Newry Car Repair

Reviews, get directions and contact details for Gilmore Auto Services

Gilmore Auto Services
Address: 29b Tandragee Rd, Newry BT35 6QE, UK
Phone: 028 3026 0538
State: Newry and Mourne
City: Newry
Zip Code: BT35 6QE

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

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Reviews
Mark, Paddy, Jp and the lads know their stuff. Always top class service and good value for money. Would highly recommend for anyone needing mechanical work done.
9 years ago (30-11-2017)
Great service provided by the team at Gilmore Auto Service. Staff were very accommodating and would highly recommend.
9 years ago (14-11-2017)
Terrible experience encountered, that left me extremely disappointed with the service provided and also seriously out of pocket. Following a breakdown due to power-loss near Newry, I contacted my insurer who organised for me to be towed to Gilmore Motors. Initially a protracted period of 7 days ensued before my car was “repaired”. I was eventually informed that my car had been repaired and was ready for collection. On the day I collected my car Mark Gilmore personally assured me that the issue had been resolved by way of the replacement of the fuel pressure regulator. I accepted this at face value, and paid a sum of £360 for the services provided. However the very next day I experienced the same loss of power, and subsequent break-down, which Mark had assured me the previous day had been repaired. As it was after COB that Friday evening, I waited until Saturday morning, 8th July, to make the first of 6 No. unsatisfactory calls, on that day alone, to Gilmore Motors. I was informed on a number of occasions throughout the day by two of his employees, that Mark was expected in at any minute and would return my call as soon as he came in. 4 months later I still await that call. Interestingly I was told that he was definitely due in that morning as there was a shop-floor reorg planned, and he was due in to supervise. In circumstances where Gilmores had carried out the recent repairs, I was conscious to provide them the opportunity to recover and examine my vehicle. To this end, I queried his employees whether they could send a recovery vehicle to recover my car. This proposal was rejected as they claimed they could not commit to do so without Mark’s authorisation. To this effect, I repeatedly asked for Mark to be contacted to update me as to what I should do with my recently “repaired” car, which was now broken down at the side of the road. Despite the fact that I waited for the entire day, most of it at the roadside in my car, for Mark to return my 6 No. calls, I was never afforded this courtesy. I put a further call through to the garage on Tuesday 11th July and was again informed by an employee that Mark was unavailable. On this occasion I was told that Mark was “at the dentist”, but would contact me as soon as he returned. Following a further unsuccessful attempt later in the week to contact the garage, I emailed Mark a summary of events and requested a reimbursement of the £360 that I had paid for the “repair” works carried out. In circumstances where my car broke down the day after I collected it from his garage following assurances that it was now operating satisfactorily, and where I had afforded them every opportunity to rectify the initial repair attempt, I felt this was a reasonable request to have made. Low and behold, I eventually received contact via return email from Mark, who in very plain language made clear he had no interest in entertaining my request. What disappointed me most were the blatant lies that were spun in my various interactions with Mark and his employees. In Mark’s emailed reply to me he told me he was in Belfast on the initial Saturday morning of the 6 No. phone calls, when I was repeatedly assured by his employees that he was due in to the garage at any minute. And on the day I was told he was “at the dentist” and again due back any minute, Mark informed me in his email that he was on “annual leave” that day. As well as these conflicting stories, Mark also told me that in no way would he consider any reimbursements and informed me in no uncertain terms that he had little sympathy for my situation. This despite the fact that I had now paid out Gilmore’s fees, car rental fees and fees to another mechanic who I was required to engage due to a lack of reply from Gilmores. When combined the sum incurred by me was now close to £1,000. However, despite this significant cost, the most disappointing element was the shocking lack of communication afforded to me by Gilmores, and the evident lies that were spun during the course of my dealings with them. All in all, a terrible experience!
9 years ago (10-11-2017)
Great friendly staff who know their stuff.
9 years ago (15-11-2017)
Very good at servicing will explain what's wrong and the options for repair. Car feels serviced when finished down to even washed
9 years ago (28-05-2017)
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