Furniture Village Staines

Reviews, get directions and contact details for Furniture Village Staines

Address: Two Rivers Retail Park, Staines TW18 4WA, UK

Phone: 01784 417980

Website

State: Surrey

City: Staines

Zip Code: TW18 4WA

opening times

Monday: 9:30 AM – 8:00 PM
Tuesday: 9:30 AM – 8:00 PM
Wednesday: 9:30 AM – 8:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

In December 2017 I placed an order for a sofa and was delivered within a week as promised. Very pleased with the product however, there onwards it was all down-hill. The product was delivered damaged, I was asked to contact the store by the delivery guys. After about 10- 15 times trying  and leaving messages few messages the manager returned my call after about week.

The case was passed to the after sales team yet again it's the same, to date in total I have made over 10 calls to customer service to  get this resolved still not completely resolved. It's always me chasing them, to date ( April 2018 ) haven't had a single call  from them. Appalling customer service, though out all these customer service team wouldn't transfer the call to a manager/ decision maker. 

Very unhappy customer 
Gobi

 7 years ago (10-04-2018)

A VERY PROFESSIONAL AND FRIENDLY SERVICE WITH MARTIN THE MANAGER, PURCHASING A NEW SOFA. COFFEE AND COOKIE THROWN IN TO PLEASE A HAPPY 5YR OLD.

 7 years ago (20-03-2018)

recently we have purchased a double bed at Furniture Village. the Sales guy Keith was very helpful, friendly and patient.

 7 years ago (09-04-2018)

Came into the store with a view to buying. Was in the store for 5 mins, staff just stared and didn't bother to ask if I needed help. To be honest, none of them looked very happy to be working for the company. Will be looking to buy elsewhere.

 7 years ago (10-02-2018)

disgusting rude staff would not recommend at all my 17 year old daughter went to buy herself some bedroom furniture with her wages and was extremely rude and told her to just get out not to go back before she even took 5 steps into the store so i went to complain and had no reason other than he has the right to refuse who he likes. wouldnt waste your money there obnoxious little man high on a little bit of power he can get jobs worth fool!!!!

 7 years ago (13-09-2017)

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Furniture Village Staines

Reviews, get directions and contact details for Furniture Village Staines

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