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Furniture Village

  1. Solihull
  2. Solihull Furniture Shops

Reviews, get directions and contact details for Furniture Village

Furniture Village
"Furniture Village is an award-winning family business on a mission to help you live beautifully for less. Our 55 UK-based stores are home to quality furniture in every style for every room in your home. We’re proud to offer iconic British brands like Ercol and Vispring alongside many other brands from around the world - and all at great-value prices. Visit us today to explore our beautiful showrooms and speak in person to our friendly furniture experts. Plus, don’t forget to stop by our in-store Café to pick up your free coffee and cookies while you browse!"
Address: Unit 3, Solihull Gate Retail Park Marshall Lake Road , Solihull B90 4BA, XWM, GB
Phone: 0121 506 8680
State: XWM
City: Solihull
Zip Code: B90 4BA

opening times

Monday: 09:30-20:00
Tuesday: 10:00-20:00
Wednesday: 09:30-20:00
Thursday: 09:30-20:00
Friday: 09:30-20:00
Saturday: 09:00-18:00
Sunday: 10:30-17:00

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Reviews
My sister and I visited Firniture Village, Sears shopping centre, with a view to perusing sofa options. Paul Jackson came to help us and he was so very helpful and allowed us to discuss and peruse at our own pace, no pressure at all. Once home we discussed our information given to us by Paul and later in the week revisited to order our choice. Paul was not in that day and we spoke to Ricardo, another excellent sales person, and we ordered our Hudson sofa and matching chair which we are now looking forward to being delivered soon. Thank you Furniture Village, Paul and Ricardo. Excellent choice and excellent service!
Exceptional Experience with Adrian Ford at Furniture Village Solihull I am writing to share my recent experience at Furniture Village, which was made truly exceptional by the outstanding service provided by Adrian Ford, a sales consultant. From my very first visit, it was clear that Adrian possesses a remarkable dedication to customer satisfaction that goes far beyond the norm. Throughout my journey of selecting a new bed mattress and pillows, I found myself returning to the store multiple times, and each visit was met with the same high level of service from Adrian. His welcoming demeanor and extensive knowledge of the products quickly made me feel at ease. Adrian has a talent for genuinely listening to his customers. He took the time to understand my needs, preferences, and budget, ensuring that he could guide me in the right direction. On my final visit, I was fortunate enough to have Adrian assist me in finding the perfect bed. He patiently walked me through various options, taking into consideration my comfort, style, and even suggesting pillows that complemented my choice. His expert recommendations were invaluable, and I truly believe I would have struggled to make a decision without his insights. What impressed me the most was Adrian's unwavering commitment to ensuring I made the best choice for myself. He was not merely focused on making a sale; he genuinely wanted to ensure that I left the store with something that would enhance my sleep and overall well-being. This level of care is a rarity in retail and speaks volumes about Adrian's professionalism and passion for his work. In conclusion, I wholeheartedly believe that Adrian Ford deserves recognition and promotion for his exemplary customer service. His world-class approach to customer care not only met but exceeded my expectations, transforming what could have been a mundane shopping experience into a truly enjoyable one. I look forward to returning to Furniture Village with the confidence of knowing that I will receive the same outstanding service from Adrian in the future. Thank you, Adrian, for your exceptional help and guidance. You have not only gained a loyal customer but also made a lasting impression on me.
AVOID FURNITURE VILLAGE Three days after delivery of our 3 piece suite we noticed one of the chairs was lopsided. This was way back in February. under consumer rights I requested the faulty goods be collected. As many people have found to their cost , this shoddy bucket shop consider themselves above any consumer rules as they totally ignore them Fortunately I came across a FB group, “let down by Furniture Village” where I located over 1,500 people with issues again them too!! I obtained an independent report that found MANY problems with the suite, further highlighting appalling workmanship!! We were informed the suite was made in Italy, yet over the last few months you briefly emailed the manufacturers…. In China the birthplaces of cheap furniture . We are still awaiting a refund. Do not buy from Furniture village AVOID FURNITURE VILLAGE
Adrain is so friendly and professional which helped me to find the sofa that i love. The service is second to none and highly recommend seeing him on your visit
Served by Kush. Not pushy and very helpful with his suggestions as we were choosing 3 piece suite. FV have always been a good company to deal with and we’ve had 2 dining tables and wall art in the past, hopefully the settee and chairs will be as good
Fabulous service from the guys in Shirley retail park, Solihull. Manager and Kyushi they were fantastic, so helpful. Highly recommended and first class ambassadors for Furniture village A small note: it would be helpful if you had a policy for vulnerable people. Where you could expedite at least one piece of the sofa ordered for people who like me are disabled and currently having to sit on a kitchen chair due to flooding waiting for a sofa for 13 weeks! This is not good. I understand from your store that this can no longer be done though I did ask but did not explain my circumstance Thank you
Useless January 2024 we sat with a sales person and ordered a bed. What a mistake February 2024 the right bed is delivered but is damaged. March 2024 they attempt to deliver the wrong bed to replace the damaged one June 2024 they again attempt to deliver the wrong bed to replace the damaged one June 2024 they supply the right but the wrong size !!! According to customer services this all our fault utterly contemptible and completely useless. DO NOT USE
The Sales assistant was very helpful and knowledgeable. He also listened to our requirements without applying any sales pressure. It was a good experience.
Really good service as not fond of furniture hunting. Good advice and non pushy. Leon was excellent in patience and handling our changes.
Ravi was brilliant. Gave us the room we needed to look whilst also offering helpful suggestions and his own thoughts. Brilliant salesperson who got the balance just right. Thank you for all your help and im sure we will be very happy with our new dining set.
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