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Flannels

  1. Salford
  2. Salford Fashion

Reviews, get directions and contact details for Flannels

"Shop men's, women's and kids' luxury clothing, shoes and accessories from the most coveted designer brands at Flannels. Shop the latest collections now."
Address: Lowry Outlet Mall Salford Quays , Salford M50 2ZH, XGM, GB
Phone: 0161 877 5770
State: XGM
City: Salford
Zip Code: M50 2ZH

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Reviews
Have shopped many times online and never had a problem. Bought a CP jacket that i did bot like in exchange for some off white trainers. Mind you bought on Saturday. They did not fit me. On the receipt it says returnable up to 28 days later. I go back to the store guy at till not very friendly seemed zoned out took at the look at the shoe for 30 seconds and because of a built up of lint in the shoe tab he said they were “unsaleable”. Asked to speak to the manager “i am a manager” id like to speak to another one “shell say the same thing” without even seeing them he goes over to her talks and no further review of them takes place until I have to take them over to her where she says she would be uncomfortable selling them. Then why not say on the receipt: “when you leave the store, your rights have been forfeited. Simple. Always liked this store feels high end, but lazy, they could’ve cleaned them or put some effort in for a customer to leave with a smile on his face but instead left angry
This store is a bit off the beaten track, away from the other department stores in Spinningfields. I make a point of calling in each time I'm in the city centre, store is well laid out with a good balance of brands. Staff are very polite, courteous and helpful. Will call in again.
The customer service did the excellent job! The ladies were super helpful, recommended the best styles for different occasions, and knew in and out about each fabric and style. No wonder my friend and I spent there double than what we planned We left with a dinner dress, business outfits, and lots of chic accessories. Coming back soon!
My first experience there is not good. Went there with family the staff of flannel is looking you like, you are suspected even you go alone or with family. Don't visit there if you bought anything online they don't accept return. It is worthless to visit there. They advised me to buy another size again even if I ordered the right size. Them cloths sizes are not standard sizes. Italian medium like small. Versace medium like large. It's totally unacceptable, like I am in china market
Horrible store i bought shoes there they said isn't possible to change it cuz it was used once, in case you didn't know when you bought items their you will never get your money back or change it the staff are very rude and disrespectful so don't waste your time and your money there go to Selfridge is better Flannels is no go area.
Very bad customer service. I went to store to exchange an item, but as it was a gift I was unable too without proof of purchase, which I understand. When I explained to the manager that I had called 8 times over 3 days without anyone answering the phone,, so I had to drive an hour to store!! His response was with attitude ‘and, I’ve had 65 missed calls in the last hour’. No apology, no customer service, no advice. 3 members of staff stood behind the till talking. With over 20 years working in customer service,, this is by far the worst I have seen. Very disappointing experience and will be avoiding this store moving forward.
Went in with our son between Christmas and New Year, all 3 of us took advantage of the sale. Great store and very good staff service.
It's MEGA expensive. £700 for a pair of trainers, £600 for a T-shirt, £900 for a hoodie and £2800 for a woman's handbag. They are absolutely having a giraffe!
went to buy a jacket from flannels. got a walm welcome buy the security guard who was very friendly and kind. went upstairs where the menswaear is located. approached 3 young female staff member who did not give a flying toss about what i require etc. first I asked one of the girls can you find me a jacket with a specific size which she replied to just look at which one you want a and bring it to the till and I will check the size with attitude so I picked up 2 jackets and took them to the till which there was another girl who checked the sizes with atitude. still no size as I needed a big size so same thing again and picked up 6 jackets and went back to the till which same issue no size. there was young man called Awais asked me what the issue was which I replied ive been going back and forward picking up different jackets and still no size that i need. Awais replied that he can check on the system and showed me different jackets etc. Thats all I wanted but this could have done with the first point of contact. the girls just playing on there mobile phones and hiding so customers do not approach them. I will not be shopping from flannels again. Thank you to the Security guard and Awais.
2 floors, good range of Palm Angels, Billionaires Boys club, Represent, Boss, etc
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