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Fix Auto Petersfield

  1. Petersfield
  2. Petersfield Car Repair

Reviews, get directions and contact details for Fix Auto Petersfield

Fix Auto Petersfield
Address: 2, Upper Adhurst Industrial Park, London Rd, Petersfield GU31 5AE, UK
Phone: 01730 892225
State: Hampshire
City: Petersfield
Zip Code: GU31 5AE

opening times

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:30 PM – 12:00 AM
Sunday: 12:00 AM – 12:00 PM

Update Info
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Reviews
Excellent service. Even very understanding when I dropped their car key down the drain!!! The ladies behind the desk are so helpful and the guys also. Couldn’t recommend enough.Service: Body & Trim
Very dismissive! You've 100% lost us as a customer. We used them last year through our insurer so I thought I'd drop by 18 mile round trip to see if they could give me a quote on respraying my drivers side rear panel on my van. I was met with a guy behind the counter who came across as he didn't really want to serve me and I was an inconvenience standing there. There's me wanting to spend money with them... how silly of me. I asked if someone could give me an estimate for the back quarter to be resprayed, nothing structual, just a re paint. He pointed to the sign and said, "not without an appointment". Ok fair enough, but then a lady walked from out the back and said "yes we can give you a quote, but it's £25....." I walked away laughing because I wasn't really given any time to speak and towards the end of the one sided conversation I couldnt be bothered with them because everything was either "No" or "we'll charge you". Very unprofessional, I suggest you work on your customer service.
An outstanding repair to all 4 rusting wheel arches on my old Saab. New wings are very hard to find and the quality of repair by Fix Auto Petersfield is exceptional. James kept me informed with photos to confirm what work was needed. All my questions were answered promptly and efficiently. Customer service and quality of repair second to none, thank you James. An excellent company to deal with.
If it were possible to give less stars I would. My audi A3 went in for damages to the front , mainly bumper, grill and O/S headlight. They returned the car not having repaired the spliter at the very bottom of the bumper in the middle I called up the garage to query why it wasn't done, and spoke to Mr James Post Managing Director who said it was not damaged during the accident therefore they didn't repair it. I asked him why he thought it wasn't accident related. His response was " In the photos of the car on the wrecker vehicle, it is already damaged". REALLY??? So why not think that all that damage was there before the accident as well ??? They drove the car back to the garage in Petersfeild after having driven it here to Lee On Solent more of my petrol wasted When they returned the care again driving it from Petersfeild to Lee On Solent using up even more petrol this time the glove box door was broken, the area around the shift lever had cigarette ashes, the car smell of cigarette smoke and the cigarette lighter had been used and not put back in place. I called them and got Mr James Post again who told me to drive the car back to Petersfeild for them to check it. REALLY??? I sent them an email with photos attached of the glove box and the ashes and cc in my insurance company. I'm sorry there wasn't a way I could send the scent of cigarette as well. Two days and a phone call later no reply from the garage. So I made another call and was passed to Mr James Post again. Who told me that I was trying to pull one over the garage and said that the glove box was already broken when it arrived on the wrecker and his son is the only person in the entire garage that smokes and he only been around my car to take photos. Also that it could've been dust in the photos and not ashes. Yet they claimed to have valet the car before returning it. I asked Mr Post for the photos to which he refused. SURPRISE SURPRISE!!! I then asked him for the name of the wrecker company that delivered the car to the garage as it could be possible they broke the glove box door. Mr James Post replied by saying that it is either them that collected the car or someone they contracted, so it wouldn't have been done by the wrecker company either. However, Mr Post could not find any information to confirm who actually delivered the car to the garage. Neither did he have any photos of the glove box before the wrecker delivered the vehicle. Mr James Post is also 100% certain that they didn't touch the glove box door. Yet somehow the receipts and some tissues that were left between the driver and front passenger seat, were placed in the glove box. Mr James Post reply to this, was that I could have placed them in the glove box when the car was returned. Well done Fixauto.....
RIDICULOUSLY OVERPRICED Booked and paid for an estimate, received a proposal for nearly £ 2,000. Took it to a reputable firm in Alton - £ 900 including a loan-car. Avoid these robbers!
Brilliant service and top quality repair. Car delivered back in pristine condition after a really good valet too. Thank you!
I highly recommend this company. The service is excellent and the staff are very helpful and friendly. They have done a fantastic job on my car.
Great service and really supportive when taking and dropping off my car
Perfect service very polite and explained everything very happy
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Durford Wood 200 meters
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