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Firebellys Restaurant

  1. Purley
  2. Purley Italian

Reviews, get directions and contact details for Firebellys Restaurant

Firebellys Restaurant
Address: 10 High Street , Purley CR8 2AA, XGL, GB
Phone: 020 8660 8222
State: XGL
City: Purley
Zip Code: CR8 2AA

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Reviews
Dear Firebellys, what is going on? Me and my partner ordered yesterday evening a vegetarian pizza + Sicilia pizza, both 15". The vegetarian was more looking like a Margherita with lot of melted cheese, a little bit of tomato passata with some vegetables dropped here and there... We will order again next time just to check if you'll go back to prepare the delicious vegetarian pizza you once did...?! Saving on ingredients, such as saving on vegetables on a vegetarian pizza will just lead you to losing customers.
This is the lowest rating I can put 1st. If I could I would rate it lower than sub zero. Placed order over the phone - only to find out that half of my order was no longer on the menu, then chose some different options Was told that it would be ready in 30 minutes, 1hour 10 minutes later it was ready. Once home with the food - the Spaghetti bolognese was very dry and the lasagne was like eating cardboard & the pizza we ordered only had 2 pieces of chicken on it. We have eaten better meals from the basic range from a supermarket than what we received from firebellys. AVOID THIS PLACE LIKE THE PLAUGE!! SO YOU WILL NOT BE DISAPPOINTED. I don't ever leave reviews, but this needs to be said.
Good food- Terrible service. Thoroughly enjoyed the food the first 2 times we ordered. However I doubt I will order again after my last experience.. I placed my order at 2.15pm and received it 2hr later at 4.15pm!! That was after me calling the restaurant to explain I was having guests over and needed the food promptly. Worse still, when I called the next day to complain and ask for some sort of refund, the manager sarcastically said he would come and collect the pizzas in return for the refund! Much to my horror, 2 men THEN arrived at my door to collect the stale pizza! Putrid attitude and arrogance from the manager. What a letdown as I truely enjoyed the food the first few times
Food ordered 4.12pm, food arrived 5.58pm after being told delivery time would be 20 mins after order went in. Food was cold and tasteless , foul would be a kind description. I will never again order from them, total waste of money and ruined what was meant to be a nice meal. Complained not even an offer of a good will gesture !
Ordered a 16" margherita pizza. I have never seen a base so thin in my life may aswell of gave me toast and cheese would of been thicker and was way over cooked avoid this place food is not good at all
Ideally I would like to leave 0 stars.....Ordered an Al forno penne pasta dish which was meant to be with ground beef. I have no idea what meat was used, but it certainly wasn't ground beef. Possibly some sort of diced up sausage, but no idea if it was even meat. It gave the 'sauce' a very odd oily and spicy flavour and the appearance of wet dog food. Absolutely disgusting. If you have run out of the stated ingredients rather don't serve the meal. Surely for the purpose of labelling and allergens, customers should know what they're eating?
They have change the recipe in the pizza and the quality of the ingredients. Totally shame, it was my favourite pizza place before. Not buying again.
For some reason, the dough and the ingredients now have changed and the pizza is like a average delivery pizza. Quite dissapointed. Before it was a reference restaurant and now is not good.
We ordered 2 pizzas; they arrived 20 mins late, were almost cold and were frankly the worst takeaway pizzas we have ever had. The base was crunchy, the toppings very poor quality and we feel we could have made better pizzas ourselves in less time than they took to arrive. Needless to say we will not be using Firebelly's again.
I have been eating at Firebellies for nearly over 7 years and the consistency has always been fairly good regarding quality. However, I have never experienced food poisoning before, until now.
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