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Equinox Kensington

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Reviews, get directions and contact details for Equinox Kensington

Equinox Kensington

About

Where the science of fitness meets the art of living. http://www.equinox.com/

Story

Equinox isn't just a fitness club, it's a temple of well-being. Discover an unparalleled member experience where innovative programming, rejuvenating amenities and renowned instruction come together to create extraordinary results.

Address: 99 Kensington High Street , Kensington W8, XGL, GB
Phone: 020 7666 6000
State: XGL
City: Kensington
Zip Code: W8

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Reviews
It is clean and moderately equipped but it is a pretty hostile gym. If I may say so. I made an error of taking my kids to the entrance of the gym but the front desk person who was so hostile to them that she made them cry. I understand club may have no children policy but she threatened to call the police if I were to even step inside to use the clubs bathroom. I am aware that this is an establishment that only makes money from their own members and to hell with the members who have destination executive access which we pay for the ability to use gyms at other locations . Since they don’t make money from you they find a way to be super hostile to you so that you never set foot inside. When I tried to speak with the clubs manager Mr. French although he confirmed that the employee was eventually sacked he said he believed her version of the hostilities that occurred at the entrance against my kids. If you read this far my suggestion please chose any other place as I felt they were not inclusive and respectful and they just want your money and service or friendliness are not particulars to find in this place.
I visited this location while working in London, the staff was nice, the place very clean and well located,, it was a bit tricky to enter the building as the entrance is not in the first door but the second, I enjoyed the area for eating and working.
Love working out here. Always welcomed with a smile - these people know customer service and are an example to all. Thank you! Great PT’s, friendly team, love the classes, never have to wait when using the equipment here, well worth the membership price. Thank you truly!
Been a member at Equinox since 2015, starting in NYC, then moved to London in 2017 and the level of Equinox Kensington has been on a continuous decline since then with a sharp acceleration in the standard of what one has come accustomed to at both Equinox and from what to expect from gyms and fitness clubs these days. Unfortunately I can’t take a picture of the air temperature in the gym for obvious reasons, but the fact that they don’t have a functioning AC system that keeps the gym cool is just the beginning. It is warmer in the gym than it is outside on a hot day. Not to mention that the dressing rooms don’t have functioning ventilation system, making the dressing room compete with a hot and humid Middle East in August. And the reason for not fixing it the management team just keeps referring to the local building management team. As for faulty equipment, when things break - even simple things as a water pump switch, these things will go unfixed for months. Not to mention the equipment itself which is old an outdated. The most new piece of equipment in addition to the pec/delt fly machine which is more than a year and a half old are new ergonomic handles to lat pull/row machine. Last but not least, one cannot overlook the poor level of cleanliness. It’s simply beyond acceptable. Layers of dust, hair, and dirt is spread out across the gym. And the explanation one gets is that they cannot find cleaners !!. After these points it’s only fair to mention the good parts - which are simply a bright and spacious gym. That one cannot take away. It’s not a gym hidden in a basement. You actually have a feel like you’re training in proper daylight. The general ambiance/style is nice but a bit dated, but does indeed give a feel for a nice gym. But when one just takes a little extra look and not much further beyond the surface, Equinox is at a very disturbing low level - and there are always excuses for why and no remedied and fixes. So unless you live in the very proximity there is no reason to sign up for Equinox.
Nice facility. Everything you could possibly ask for in a fitness club. The cafe / lounge is very convenient. The music is pretty chill and eclectic. You enter the building along the side street not from the High St. You then take the elevator to the 5th floor. The same floor as Warner Music. Please note: You don’t have to show your phone to the front desk to gain entry. You just have to click “CHECK IN” on the app. Your profile turns green and it means your good to go. The human behind the desk will see your face and details on their screen.
Great gym and amazing team. I always have great experience in all Equinox gym clubs regardless of the destination, Equinox Kensington is no exemption Solid 5 star!
I applied for a position here a while back and got through to an interview over the phone. Once finished, I would have expected at least an email back letting me know if I had succeeded in securing the position or not with some feedback. I heard absolutely nothing back. It was a complete waste of my valuable time as I had declined other interviews with other companies in the real hopes of getting this position. I have now landed a much better position in a much better company and will seriously recommend anyone to look elsewhere. So so poor from the recruitment team.
If I could give 0* to the so-called general manager with intellectual disabilities I would. No wonder why Equinox has -£18 million loss in 2023. It is one thing they will not open new branches but unfortunately, their days are numbered. I chose Equinox because I truly believed I could help them lead out of this mess. Instead of appreciating my time, effort and massive amounts of energy the GM completely ignored my emails. I wonder how can someone be in the top position when cannot even be professional enough to respond to my emails. It doesn't matter if you are delivering bad news just be human! Sending an auto-generated email after I dedicated one month of my precious time shows ignorance and total incompetence!
Gym is nice and clean. Never really crowded but I hate the fact that they close the valves for the water fountains almost entirely to try to reduce costs. People will still drink water but it takes almost a minute to fill up a 0.5l bottle. Makes me angry every single day
Unfortunate experience so far. I was a member at Beverly Hills and renewed my membership with the Kensington club when I moved back to London. It’s a totally different customer experience. Front desk staff might as well be replaced by machines where we can self check in. They are always too busy gossiping amongst each other to acknowledge members walking in and then make you feel like a criminal by asking to see your check in bar code. There is only 1 maybe 2 nice girls. Will be cancelling as soon as I can
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