facebooktwitterpinterest
mobil menu

Enterprise Car & Van Hire - Earlsfield

  1. London
  2. London Car Rental Agency

Reviews, get directions and contact details for Enterprise Car & Van Hire - Earlsfield

Enterprise Car & Van Hire - Earlsfield
Address: 632, 640 Garratt Ln, London SW17 0NT, UK
Phone: 020 8947 8889
State: Greater London
City: London
Zip Code: SW17 0NT

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 11:00 AM – 3:00 PM

Update Info
Similar places near
SIXT Car Hire - London Heathrow Airport SIXT Car Hire - London Heathrow Airport 19 km
Enterprise Car & Van Hire - Ilford Enterprise Car & Van Hire - Ilford 22 km
Reviews
Sol is an outstanding professional whose expertise and dedication truly set him apart. From the moment you interact with him, it is clear that he knows exactly what he is talking about and takes great pride in providing exceptional service. His communication is always clear, friendly, and reassuring, making every customer feel valued and well taken care of.nnWhat really stands out about Sol is the way he carries himself with professionalism, confidence, and genuine care for the people he serves. He does not just do his job; he consistently goes the extra mile to ensure every detail is handled smoothly. Whether it is selecting the right vehicle, explaining options, or making sure everything is ready on time, Sol approaches every task with precision and enthusiasm.nnAs an enterprise worker, he has provided me with high quality cars to drive and rent, always ensuring the process is easy, efficient, and stress free. His reliability and consistency make every interaction a positive experience. You can trust that when Sol is involved, things will be done right.nnBeyond his professional skills, Sol is simply an amazing individual, kind hearted, genuine, and committed to helping others. People like him make a real difference, and I truly appreciate the effort and care he puts into his work. I could not recommend him highly enough.
Extremely poor service from the Earlsfield branch, specifically dealing with Josie.nnI had booked and paid in advance for a 3pm collection, only to be called while en route and told the car would not be available until 5:30pm - a completely unacceptable 2.5 hour delay.nnBlaming this on a “last minute booking” is not a valid excuse. If your system accepts and confirms a reservation, you are responsible for fulfilling it. I was also told there were no alternative vehicles available, including at nearby branches. An electric vehicle was vaguely mentioned but no clear information was provided on whether it was charged or usable, so this was not a viable option.nnWhat was most disappointing was the lack of ownership or effort to resolve the situation. No meaningful solution was offered, and I was told compensation would be “discussed on arrival”, which felt like an attempt to delay and deflect rather than address the issue properly.nnIn the end, I had to resolve the situation myself by contacting another branch directly.nnIn contrast, Shahir Walid, Branch Manager at the New Malden branch, was excellent - efficient, proactive, and genuinely helpful. He quickly sorted everything and even waived the second driver fee, which only highlighted how poorly Earlsfield handled the situation.nnI would not recommend the Earlsfield branch based on this experience. Please head to New Malden instead!nnUpdate: Enterprise have responded asking me to contact customer services, which I will be doing. However, this could have been handled far more proactively at the time, rather than leaving me to resolve the situation myself.
Make sure they mark absolutely everything on their sheet before you take the car. The car I was given already had a tyre scuff, and thankfully I took photos beforehand because I had proof it was there before I even touched the vehicle. They still went ahead and claimed for it through the tyre insurance, which we were lucky to have added.nnEverything else was fine, but it definitely left a sour taste. No matter how carefully I looked after the car, they still claimed for damage that was already there before I even sat in it. I’ve had the exact same thing happen with Enterprise before, so it feels like a bit of a running theme.nnTaking photos and videos of absolutely everything before you leave the lot is essential when renting with Enterprise.
Appalled by the service from Enterprise Rent-A-Car Earlsfield.nI made a van reservation on 20th for collection a week later as I’m in the middle of moving house. Despite having 'checked in' the previous day with no issues mentioned, I was only informed the NIGHT before collection that there were no vans available. By the time the message was sent and received, the offices had closed, so there was no way to contact anyone to try and fix the situation.nnAs you can imagine, being left without a vehicle on moving day caused huge stress and disruption.nnTo try and salvage the situation, family members made an emergency online booking with the Enterprise Rent-A-Car Tunbridge Wells branch where payment was once again accepted. They arrived the next morning - only to be told there were no vans available there either.nnWe are now having to wait 7-14 days for two separate refunds. This is completely unacceptable. Why are bookings being accepted and money being taken from the customer's bank account if there is no stock available to fulfil them? It is incredibly misleading and shows a complete lack of consideration for customers’ time and circumstances.nnMoving house is stressful enough without a company failing to honour confirmed reservations - twice.nnExtremely disappointing experience. I would not rely on this company again.
I had an horrible experience at the Earlsfield branch. My 11:00 am van booking was canceled at 10:40 am while I was already en route, with the only alternative being a 3:00 pm pickup. To make matters worse, staff blamed me for the delay, claiming I should not have booked on a Saturday afternoon while the office was closed—despite the system allowing it.n​Following this, when I called them to confirm I was able to reorganise my day and confirm the 15:00 pick up they put me on hold for 55 minutes. Upon returning the vehicle, I was charged £2200 for a microscopic scratch. Unfortunately I didn't have the phone with me and I was not demonstrate that the scratch was already there. However, after reviewing my own pickup footage at home, the scratch is visible. I now have to get in contact with them and try to get my £2200 back. AVOID AVOID AVOID
Comment on this business

Enterprise Car & Van Hire - Earlsfield map

Directions to Enterprise Car & Van Hire - Earlsfield with public transportation

Summerstown 120 meters
270
44
77
N44
Burntwood Lane 140 meters
270
44
77
N44
Huntspill Street 220 meters
270
44
77
N44
Waldron Road 300 meters
270
44
77
N44
Wimbledon Stadium 410 meters
493

to add Enterprise Car & Van Hire - Earlsfield map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0039 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy