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Enterprise Car & Van Hire - Earlsfield

  1. London
  2. London Car Rental Agency

Reviews, get directions and contact details for Enterprise Car & Van Hire - Earlsfield

Enterprise Car & Van Hire - Earlsfield
Address: 632, 640 Garratt Ln, London SW17 0NT, UK
Phone: 020 8947 8889
State: Greater London
City: London
Zip Code: SW17 0NT

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 11:00 AM – 3:00 PM

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Reviews
I had an extremely disappointing experience with Enterprise at the Earlsfield branch. I reserved a car for my brother and spoke with a lady over the phone who assured me the car was booked for £300. However, when my brother went to collect the car, a man at the branch told him the price had been increased to £500.nnMy brother explained that the car had already been reserved for £300, but the man refused to honor the original price. Even worse, the lady I spoke to on the phone confirmed that the reservation had indeed been made for £300, but they still refused to give him the car he was supposed to get.nnTo make matters worse, this was a special occasion for my brother, as he had just gotten married two days earlier. He had planned to use the car to explore London with his new wife and enjoy their time together. Unfortunately, Enterprise ruined their plans with their unprofessionalism and lack of accountability.nnThis was a terrible experience, and I would not recommend this branch to anyone.
I hired a car from here recently.nExcellent communication - I was able to adjust the time.nWonderful attention to detail and customer service - staff were polite and took the time to address all my queries.nGreat car- it was clean and in excellent condition.nHighly recommended. I will be booking with them again.
This operation is very friendly but practically useless. I arrive to collect 10am van to be told the previous rental is running late and they can’t reach him. They walk me out to see a larger van they *would* have given me, but it’s not roadworthy …so why show it to me??nnI then learn from the person in charge that they ALREADY KNEW the van was running several hours late…so why not ring me?nnAnyhow it’s the second time I’ve tried to rent from here and both times no vehicle. Avoid
Google Review for Enterprise EarlsfieldnnI had an incredibly frustrating and unprofessional experience with Grace, the branch manager at Enterprise Earlsfield. My insurance company sent me here to collect a courtesy car after a non-fault accident, and the treatment I received was appalling.nnWhen I arrived, there was an error on the reservation. Instead of explaining the issue or trying to help resolve it, Grace was spiteful and rude. I repeatedly asked for clarification, but she refused to provide any details, leaving me completely in the dark and unable to address the problem myself. Her attitude was unprofessional and dismissive, and I couldn’t shake the feeling that I was being stereotyped as a young Black male. Despite staying calm, I was treated as though my questions and presence were unwelcome.nnTo make matters worse, Grace went as far as marking my reservation as fraudulent and added a note to my file not to rent to me, which was a baseless and spiteful action. This occurred while my wife was in labor, adding immense stress to an already difficult time. For four days, I was left without a car, being passed between Enterprise and my insurance company, until I was finally able to secure a hire car from the Hammersmith branch.nnIn contrast, the Hammersmith branch was outstanding. Gilu, the branch manager, and Marwa at the front desk provided exceptional customer service, clarified the reservation issue, and even upgraded my car. They explained the mistake clearly—it was an error on the reservation with my name and third-party details being mixed up.nnIf Grace had simply communicated this to me, the issue could have been resolved quickly. Instead, she chose to abuse her position, making an already stressful situation unbearable. Valerie and Sol, who were also present, added to the unprofessional environment by butting into the situation unnecessarily and trying to make me feel singled out.nnI will not let this matter go. I plan to escalate my complaint further and ensure others are aware of how poorly this branch is managed. Enterprise Earlsfield needs to address the unprofessionalism and hostile behavior displayed by Grace and her team. Avoid this branch at all costs.
I hired a car recently with the earlsfield branch on the 13th of November. I missed the survey due to the timing confusion on which the time the survey was sent and thus the link expired. I wanted to just put forward that they deserve the highest rating, they were lovely and friendly, helpful and very patient with me. I apologise for not getting the review in on time.nnWould happily use this branch again.
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Enterprise Car & Van Hire - Earlsfield map

Directions to Enterprise Car & Van Hire - Earlsfield with public transportation

Summerstown 120 meters
270
44
77
N44
Burntwood Lane 140 meters
270
44
77
N44
Huntspill Street 220 meters
270
44
77
N44
Waldron Road 300 meters
270
44
77
N44
Wimbledon Stadium 410 meters
493

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