A Once-Great Charity That Has Lost Its WaynnEmmaus Mossley was once a beacon of community support, offering affordable second-hand furniture and homeware to those in need. Unfortunately, it has now strayed far from its original mission. What was meant to be a charitable endeavour—recycling donated goods to benefit both the community and those experiencing homelessness—has transformed into an overpriced, disorganised, and exploitative operation.nnThe most glaring issue is the pricing. Emmaus is supposed to provide affordable furniture, yet it has become completely detached from the reality of those it claims to serve. A recent visit revealed a sofa and snug chair set priced at over £1,000—a shocking and unjustifiable figure for donated furniture. Numerous other reviews echo this sentiment, with customers consistently highlighting the astronomically high prices. It seems Emmaus is more focused on squeezing every penny out of well-meaning donations rather than ensuring affordable access for those who truly need it.nnBeyond the pricing, the shop itself has become a disorganised mess, filled with broken, incomplete, and even potentially unsafe items. Where quality control should be paramount, it appears to be an afterthought. Instead of curating useful and affordable pieces, Emmaus is littered with junk that has no place being sold to the public.nnWorse still, the organisation appears to have lost sight of its core purpose in favour of commercial ventures, such as an overpriced coffee shop and rented spaces for independent traders. While there’s nothing wrong with diversification, it should never come at the expense of the charity’s fundamental mission. The best donated furniture is now cherry-picked for “upcycling,” slapped with an exorbitant price tag, and made inaccessible to those who rely on Emmaus for affordable household essentials.nnThis is not just a single disappointing visit—it is a widespread issue, as reflected in the growing number of negative reviews. Customers who have long supported Emmaus are now warning others to stay away, disillusioned by the greed and disregard for the community.nnEmmaus Mossley is taking advantage of the goodwill and generosity of donors while betraying the trust of the very people it was meant to help. Unless serious changes are made, it no longer deserves the support of the public. If you’re considering donating or shopping here, I strongly urge you to think twice and look elsewhere.
5 stars nFar larger than you would think,nLots of Stock & changing all the time,
It's a great little treasure trove that sells all sorts of items. The food in the cafe is also really nice and a great price. The staff serving were really friendly
I love Emmaus so much! Such a good atmosphere. The staff are really friendly. The food is good & the items available to buy are good prices!
Nice staff,nice food a good vibe. plenty of bargains . we'll be going again
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