Embassy of the Philippines

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About

Embassy Facebook page for general announcements and information. Comments and queries may be e-mailed to [email protected]

Mission

To promote the interests of the Philippines and the welfare of Filipinos in the United Kingdom, and to advance Philippine-British bilateral relations.

Address: 6-11 Suffolk St, London SW1Y 4HG, UK

Phone: 020 7451 1780

Website

ku.oc.bmelihp@yssabme

State: Greater London

City: London

Zip Code: SW1Y 4HG

opening times

Monday: 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Tuesday: 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Wednesday: 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Thursday: 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Friday: 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

You can send them an email about inquiry. To us they gave a reply 2 days after. When you visit the consulate, You will be welcomed with two guys speaking Filipino. Most of the people inside speaks Filipino. Everyone inside is very courteous and willing to help. Prepare document requested and its supporting documents in original and photocopies. If you need 1 document, prepare 2 sets as 1 is for the embassy. The self addressed envelope prescribed is Special Delivery Gray Plastic. You can buy it from Regent Street Post Office Ryman. Just few meters away. You can ask somebody inside to sign as your witness of your documents but better have it signed ahead. Mask not required.

Made us go to the post office 4 times the lady we dealt with  head scarfwas rude, she lied. It gives a bad impression of Filipinos. All the ones I know are polite  and welcoming to say she is in public office and a face of the Philippines, she needs lessons in manners and how to deal with people it's a privilege to serve you country not a chore. The other members of staff were lovely.

The process is fast the only hassle is the xerox copier at Ryman. Print all the necessary documents or else you need to go here first to scan and buy your envelop if you want to send documents. The most helpful person at the main entrance Kuya forgot the name. You know who you are! Thanks Applause good job.

Thank you for doing my daughter’s dual passport and all the staff are nice and friendly, and helpful  with the processing. Hats off to the guy at the capturing room. Absolutely amazing guy. He made my daughter comfortable and relax. looking forward on going back there to do my 9A visa for my long holiday in your amazing country. The guy at the door is absolutely amazing too, he is very welcoming and guide you where to go  Came to pick up visa today on 27/06/2024 did it so fast amazing service thank you so much the best embassy I been to I love the Philippines and it always a pleasure going there.  I definitely will come back amazing service thank you again Philippines

Staff worked hard to process our documents despite juggling many people at once. Everyone was friendly and clearly showed diligence throughout the time we were there. Couldn't ask for better embassy staff.

Staff were helpful and pleasant. We waited about an hour to be seen, then discovered we needed photocopies of documents , and the embassy had no photocopying facilities. So we had to go to the nearest post office to get the photocopying done, then return to the embassy and join the queue again! The waiting room was pleasant enough, but we were told it was a quiet day. It would be uncomfortable if it were busier.

5 for Sir Melvin who was processing the voters’ registration. He was helping not just those who wanted to register to vote but also those who avail of the Embassy’s other services. He was very much willing to answer questions from those of us who are unsure of the processes and where to go. Very helpful and incredibly patient!  3 for passport application. They say they will call your number, but unless you are sat very close to the counters, you will not hear it! The speakers and the screen for their waiting queue call system appear to be broken. I’m sure they are not that expensive to fix! Biometrics was easy less than 5 mins but the wait time in the queue was around 1 hr for me.

I enquired about entry requirements for tourist visas, and they responded within an hour. This level of promptness is something I haven't experienced when contacting other country embassies in London. Keep up the great work!

I cannot express my disappointment and frustration enough regarding the numerous issues I have encountered during my multiple visits to the Philippine Embassy. The lack of professionalism and clear communication has not only delayed my passport renewal and correction of a clerical error but has also caused significant stress and inconvenience. Visit 1: Lack of Information - On my first visit, I was informed that I needed a PSA birth certificate, a requirement that was not clearly communicated on your website. The website does list that I need a PSA Birth Certificate, however, fails to mention why and how one should attain it. The lady at the desk provided me with the necessary information only after I was already there. If this information had been available online, it would have saved me, and many others like me, from unnecessary trips. It is disheartening to witness how many people arrive unprepared due to this oversight. Additionally, the current queuing system is inefficient. In 2024, there should be a more streamlined process. Currently, to be seen by an advisor at the counter, you sign in at the front with the security guard, they give you a ticket and you then must give the ticket to one of the civil servants at the counter whilst they are already dealing with someone else and wait for your number to be called out. Please implement a more efficient queuing system for everyone's benefit including the staff. Visit 2: Unprofessional Conduct - On my third visit, I brought all the required documents as advised in an email, but I was informed that it was a late renewal and not a new application, resulting in an additional fee. During the biometrics process, it was discovered that there was an error on my PSA document that cost 50 USD! – my date of birth was listed as 20th instead of 5th. The lead civil servant publicly reprimanded her colleague and my mother, which was unprofessional and embarrassing. Mistakes happen, but they should be handled privately. I was then told to file for a clerical error, which required an extortionate price to change one number and multiple copies of documents, necessitating another visit. Visit 3: Incomplete Instructions - On my fourth visit, after providing all the required documents, I was informed that I also needed to provide my driver's license, a requirement not mentioned in the email which I have on file. This oversight led to additional expenses approximately £10 for photocopying at a nearby Ryman's which could have been avoided. After completing the forms, I made an error with my middle name, which was corrected using correction fluid by the staff. Not everyone will know, especially those who were not born in the Philippines, that your middle name on a Filipino document will be your mother's maiden name. Poor Communication and Rejection - After 6-7 months, I received unclear voicemail messages and missed calls without proper follow-up, leading to further frustration. Eventually, I was informed that my application was rejected as a clerical error and that I needed to publish my date of birth in a newspaper for two weeks £34, plus complete another petition. I have done so as advised but the saga continues. Despite official documents and my Philippine passport stating my correct date of birth, this issue remains unresolved. The mistake was clearly on the part of the embassy when my first and only Philippine passport was processed. Given these circumstances, I have requested a full refund for the expenses incurred for the passport renewal and correction of the clerical error , which have yet to be honoured. The lack of clear communication and the unprofessional conduct has caused significant distress. I do not wish to pursue this matter further through phone calls due to previous miscommunications and additional travel expenses. I do not wish to proceed any longer for the sake of my sanity. I only ask kindly for a refund and official documents that explain the rejection. Please take necessary steps to improve the processes to prevent others from experiencing similar issues.

Ridiculous service. This is my first time here and the people on the door were not helpful. I came to get documents notarised, I was given a number at the door to queue. The lady in the notary office said the number is wrong and sent me back to get a ‘correct’ number. This set me back in the end of the queue. Then the lady in the notary office kept letting people ahead in front of me. After waiting for one hour, I had to leave without finishing my business.

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