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Edward Bays Ltd

  1. Swindon
  2. Highworth Electronics Store

Reviews, get directions and contact details for Edward Bays Ltd

About

Service & Replace Boilers
Design & Install Bathrooms
Full installation and Maintenance of all plumbing and heating systems.

Address: Fox Inn, Swindon Street, Highworth, Swindon SN6 7AH, UK
Phone: 01793 763790
State: Swindon
City: Swindon
Zip Code: SN6 7AH

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Reviews
If you are looking for a professional company definitely do not hire edwards bays , unprofessional and scammer company. Engineer came three times each time sayting something else was wrong , stating he had order a part that after 3 moths we are still waiting for . The call out charge is ridiculous and engineer had little to not knowlege , we had to hire another company that within minutes told us the boiler was not repable and that it defitenly shoulds not have pass the service done by edward bays.
Highly recommend. Professional company. Replaced Boiler as an emergency in very cold weather for vulnerable adults. The staff were so helpful, the engineers were kind, patient and left the areas worked in a very clean condition. Thank you so much
I have used Edward Bays for over 20 years but my recent experiences have been far from satisfactory or professional. I had a minor issue with my boiler, which they eventually came out to resolve, but then left me with no boiler, which meant no hot water or heating. They also provided no firm idea of when the issue could be resolved. It came to the point where I asked for a quotation for a new boiler. They gave me a quote that was £2,000 more expensive than a competitor quote and no firm date of when they could install. I went with an alternative supplier and had a new boiler up and running by 2pm the next day at £2,000 less than Edward Bays quoted.
They came to our house for a site visit and discussed the work that needed to be done i.e. replacing our broken boiler, additional expansion tank for the underfloor heating & thermostat. I got the quote within 24 hrs of the site visit. They were not the cheapest or most expensive, but gave me confidence in that they knew what they were talking about without any sales patter. Booked them in and they arrived on time, it took 1.5 days for the install. They were clean & well presented and cleaned the work area as they went, they even washed the floor! After the install everything was commissioned and checked. They then spent time with to explain the system & controls to ensure that I was happy. I will now be using them for my annual check-up.
Requested a full service on our LPG boiler. The engineer had little knowledge of what is known to be a common boiler. Spent time on their phone which doesn’t fulfil us with confidence considering this is their profession. A full service was not carried out and he stretched to two hours with nothing achieved. Our boiler continues to lock out, we are now having to source another company to do the job that was meant to be done. Customer service is extremely poor, rude and abrupt. Including receptionist staff. Safe to say we will not be using this company again let alone recommending them!
Our property manager uses this company. They have been out innumerable times to our property and still not sorted the problems after 3 months!. We are now have to get an emergency plumber out to fix their work. Their availability and customer service is also poor.
Excellent service. Would definitely recommend to anyone who needs a plumber/gas engineer.
Excellent company to deal with
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