Ebuyer UK

Reviews, get directions and contact details for Ebuyer UK

Address: Howden DN14 7UW, UK

Phone: 0371 521 3300

Website

State: East Riding of Yorkshire

City: Howden

Zip Code: DN14 7UW

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: 8:00 AM – 6:00 PM

Update Info

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Reviews

Really helpful when I was having troubles with payment. Went over & above to help me resolve the problem. No issues with my order & delivered quickly.

 7 years ago (04-05-2018)

Cheryl in Customer Service was very helpful in assisting with a delayed delivery

 7 years ago (08-05-2018)

I ordered a PSU @ £133 in total paying for next day delivery. I ordered in time on the 13.03.18 for next day the 14.03.18 when I selected next day which I am paying for it showed the 15.03.18 I did not pick up on this at the time...had I my order would have been retracted.  I was only when I phoned up after trying to track the order.  I was first told that is because it comes from a different warehouse which I challenged on the pretext next day means next day. The lady went away to seek guidance and this is when I found out about the next day does not actually being next day.(if that is the case don't use the term NEXT DAY !)  Not a big issue in broader scheme of things but I cannot help but feel its a touch underhand.

 7 years ago (14-03-2018)

Edit 2 - Ebuyer phoned me after my initial edit of review. They apogised and have refunded me the cost of delivery. It seems ebuyer have done a good job, it's just a she that courier company they are using cut corners. My TV is working fine and received no damage. Hopefully ebuyer can take this up with their chosen courier and emphasize that this should not happen to any future customers. Thanks ebuyer team for resolving this. 

Edit - I have changed review from 5 stars to 2, this is because I payed for a 2 person specialist delivery, and the item was delivered by a one person, who was incapable of handling a 55 inch TV by himself. I contacted ebuyer and asked for my delivery charge to be refunded but have not heard back regarding this. The item I got is good and working and was packaged really well, if it was not for this the TV would have been damaged due to terrible delivery company they use. Also the 1 hour delivery slot provided is completely false as my item arrived over 2 hours after the specified time. 

Original review below. 

Ordered a TV, I'm leaving a review before actually recieving it because the customer service I received was excellent. 

I spoke to a member of staff by the name of Cheryl that answered all my queries and helped me reschedule a delivery. I was even called back as a courtesy with an update of what was going on. 

If the product I ordered is half as good as the service of staff then I'm on a win win.

 7 years ago (11-05-2018)

I will never purchase from Ebuyer ever again.  They really don’t know their arse from their elbow.   I placed an order last Friday and requested next day delivery (paying extra).  The order was accepted all the paperwork was emailed including confirmation of despatch informing me of Yodel delivery.  I loaded the tracking information provided on the Yodel system for it to show a 3 day delivery window.  I contacted Yodel on the Saturday just before their depot for them to inform me the parcel had not been despatched to them.  With not customer service at Ebuyer over the weekend I had to wait until Monday to contact them.  On contacting Ebuyer on Monday morning and providing the delivery reference I made it perfectly clear that there would be nobody at the address all week to take the parcel in an therefore little point attempting to deliver it, I was also unable to get to the Yodel depot to collect in the coming days due its location in relation to my work and opening hours.  I therefore asked for the parcel to be returned to Ebuyer and resent using another courier and it was agreed that it could go out buy DPD on its return.  I was also promised in the same phone conversation and email would be sent to me to clarify what had been agreed but this had not been received within 24 hours of the call.  I once again called to speak to their customer services to find out was going on, to be told a completely different story.  Long story short we agreed on a refund after 3 attempts of trying to talk to the customer services manager in a call that took over 25 minutes as they could not send out a replacement until the original order has been received back.   To add insult to the injury, I had a failed delivery card on Monday from Parcel Force, I went to Parcel Force to collect the parcel on Wednesday to be told that the parcel had been returned to sender, Parcel Force kindly informed me the sending company was Ebuyer.   This explains a lot as to why my package never made it to Yodel.   My biggest question is how did I get Yodel tracking information and  no tracking information for Parcel Force and why did that not get delivered on Saturday as per the original order………. Funnily enough Ebuyer customer services have no answers or apology.   I am pleased to say I placed the identical order elsewhere for 10% less than I originally paid even on a next day delivery and already have the product in my hand which is quicker than Ebuyer would have re-dispatched it to me.

 7 years ago (19-03-2018)

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Reviews, get directions and contact details for Ebuyer UK

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