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East Midlands Airport

  1. Derby
  2. Derby Airports

Reviews, get directions and contact details for East Midlands Airport

East Midlands Airport
"Regional airport in the East Midlands flying to European holiday and city destinations"
Address: Castle Donington , Derby DE74 2SA, NGM, GB
Phone: 0871 919 9000
State: NGM
City: Derby
Zip Code: DE74 2SA

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Reviews
Easy to navigate EM airport with great bus links to different areas of Nottingham. It's been really nice to see the upgraded waiting area with charging points. Retailers have also improved layouts..just the toilets need some refurbishment, and it's would be wonderful. We always find this one of the best and easy airports for travellers! Keep it up
The airport departures and arrivals themselves are not too bad most of the time. For anyone using the rapid pick up and drop off point, the experience is not very good most of the time. This facility gets extremely busy and with only two exit points that are not the quickest to pay and exit through, queues soon start backing up making it almost impossible to exit within the allocated time given for the extortionate £5 fee. If you exceed that time you will be hit by an even more extortionate fee £1 per minute. That is probably why the airport pick up and drop off intentionally only has two exits, it deliberately creates a situation where cars are stuck inside longer than the given timeframe thus trapping them into extra £1 per minute penalty charges for overstaying the allocated time. Another issue with the rapid drop off and pick up is not so much the fault of the airport operator but rather the people who use it. Too many people do not use the allocated parking bays at either side of the road, choosing instead just to stop bang in the middle of the road to drop off or pick up their passengers. This creates chaos which doesn't seem to concern these inconsiderate A-holes in the slightest. This all adds to being stuck inside a facility with a very strict time limit in place. In fairness to the operator, when it descends into such chaos at the pick up and drop off, they sometimes lift the exit barriers and just keep them open as a pressure relief valve before people start brawling. As a taxi driver I go there almost every other week so I see the reality. It needs at least five exit gates at the rapid pick up drop off to cope when it gets busy or alternatively, drop the £5 . A fee may I add that has jumped significantly over the last few years from £2.
I've been there so many times. Airport is very nice and staff is very friendly. Restaurants, bars and shops have very low prices and good quality of items and food. I'm going to say that's my favourite airport in the UK. I wish I'm going to be there in the near future. Greetings Oscar!
If arriving at midnight and thinking about spending the night here, I am doing that right now and it's quite terrible but doable. It's like most regional UK airports, but somehow even smaller. At the arrivals area, there are benches near the bus stands but they're occupied by a couple homeless people. At departures, the best area to sleep is across the Ryanair check in desks, at the left end of the entrance, or the very quiet and dim prayer rooms. Wifi doesn't work at departures and apparently hasn't for years.
This must be the worse airport in Britain. Drop off experience is awful, long delays trying to pay to exit - only two exit lanes that keep breaking down. Toilets appalling, not maintained properly, and a 40 minute queue to use the five e-passport gates. The best advice - Fly from somewhere else.
I have travelled through the airport many times over the years. Very good service during covid restrictions. But since then I have noticed a change in tone and friendliness. Starting in the passport checking. The unwelcoming tone of the signage. The absence of a smile from the staff who herd and coral the passengers with a sense of officialdom. When it comes to departure the tone of the staff is the same. In between, those dispensing hospitality are very good. My conclusion is that half of your staff have what it takes and the other half from Security check to passport control and to the Departure gate, need a shake up.
Never been to such a shoddy airport in many years. The toilets were littered with paper and used coffee cups, even empty alcohol cans. There for over two hours and nothing got cleaned. Walls and skirting boards also filthy and bashed about. Litter was literally in all the seating areas. Usual complaint of having to pay £5 to be dropped off which took 1 minute and overpriced food and drink. Shame really as it’s a local airport and nice and small.
I recently had the profound misfortune of navigating East Midlands Airport. This airport is a great example of the morally bankrupt priorities of its designers, who have shamelessly chosen profit over passenger experience. From the moment you step inside, you’re assaulted by an overwhelming array of shops and advertisements. Every available inch of space is dedicated to consumerism, transforming the airport into a grotesque monument to commercial greed. The focus on squeezing every last penny out of travelers comes at a severe cost to comfort and convenience with a total lack of space for passengers to wait to board. The airport uses the technique of retaining passengers in a common shopping area, withholding gate information until the last minute to maximize consumption. When gates are indeed called, passenger must go to a livestock waiting area with insufficient space and screaming airport agents doing their best to control crowds that are too big for the remaining space that hasn’t been converted into a shopping centre. The space allocated for actual travel needs, like gates and seating, is shockingly minimal. The cramped, war-like conditions create an oppressive atmosphere, especially during busy times when it feels like a battle to find a seat or even navigate through the crowds. It’s a disgrace that passengers are subjected to such a hostile environment simply to maximize retail space. The designers of East Midlands Airport have displayed a blatant disregard for the comfort and well-being of travelers. This airport stands as a testament to their greed, where the needs of the passengers are an afterthought, buried beneath a relentless push for commercial gain.
small airport but very efficient. Quick security check, a few restaurant cafes and shops where you can go shopping. a great duty free.
Nice little airport fast security check in nice food restaurant designated smoking area
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