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DVLA

  1. Swansea
  2. Glanamman Local Government Office

Reviews, get directions and contact details for DVLA

DVLA
"We’re the Driver and Vehicle Licensing Agency DVLA, holding more than 49 million driver records and more than 40 million vehicle records.DVLA’s customer reception in Swansea is currently closed. Please do not travel as there is no public access to the site."
Address: Longview Road, Morriston, Swansea SA6 7JL, UK
Phone: 0300 790 6801
State: Swansea
City: Swansea
Zip Code: SA6 7JL

opening times

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: DVLA Swansea address, DVLA Swansea phone number, DVLA contact number, DVLA driving licence, DVLA driving licence enquiries, DVLA customer service, DVLA contact number free 0300, DVLA address
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Reviews
First the reason for only 4. I had to surrender my licence due to medical reasons and reapplied for it after the all clear was given. It has taken months for it to be returned and that was not due to having to wait for confirmation from my GP. On the upside I spoke to a lady at Swansea today regarding a query on my returned licence and she was very pleasant and extremely helpful.
Received letter to call and pay over the phone for vehicle tax Sat on phone for 2 hours and no answer until closing time and DVLA wants to threaten to take my car away? No option to pay online either, so the options are to sit on the phone for hours I have 1 phone so any emergency calls means back to the end of the queue or deal with an £80 fine and/or an impound fee. By far the most poorly managed government department.
Very impressed by the speed of service and professionalism of DVLA friendly and helpful customer service. I needed a new drivers license issued due to change of surname and received back my personal documents in 7 days and a new license arrived only 9 days after application was posted.
I have had very nice experience with DVLA, applied for my provisional license and sent back an application to DVLA on 30 of September, received my license and passport back on 10 of October. Thank you for fast service and good work.
An agency who demands money and really quick to dish out penalties but when you request assistance there is none! I want to pay for vehicle tax but unable to do it online, contact number just rings for hours. Time is running ouf for me and before I know it I will be fined even though I want to pay it but can't. You are a shambles of a government agency and highlights whats so wrong with this country. Quick to take but slow to assistance the general public. Shameless
Absolutely disgusting service. I have spoken to three customer service agents and all of them deliberately prevented me from getting the help I needed. Apparently, if you tell them that you are recording the call, they will end the call because of their malpractice and conduct. They have lost my birth certificate and flat out refused to give me any details on the postal service they used or allow me to raise a complaint. They according to them don't have a complaints team. They are evil, nasty human beings that will deliberately ruin your day. The low online rating is proof this Swansea department needs shutting down.
I wish I was one of their managers for the phone lines. This review is primarily directed at the telecommunications, and email. Poor, poor, poor. Every single time you call it's the same, 2 hour wait for nothing. I don't have that life expectancy!! For over a year I've been trying to talk to someone regarding my drivers license. Emails have failed to garner an answer, probably due to some automation system. Who knows. Awful. Now I have a work related query, I'm sat here waiting for someone to speak to me, hopefully by the time my oil drains, but I will have more than likely completed a service in that time.
DVLA is not fit for purpose - shut down the Swansea main office and open Local offices where they can get things done and not wait 6 weeks for a log book!!!!!!. After an hour wait on the phone I was doing my best not to shout from frustration at the person who said they could not help and could not offer any advice.
The person I spoke to was helpful enough, but was unable to solve the problem. I cannot believe we have to write in manually because there is no option to email in to resolve a problem that was caused on your side. Being told you normally aim to answer a letter within 6 weeks is unacceptable. I can see by your ratings that you don't care about the people who you serve, and who are paying to maintain this service.
Absolute shambles. I had to send off documentation to replace a lost provisional license. I sent my birth certificate and a bank statement they needed my bank statement for proof of national insurance number. I phoned back today as it had been nearly a month and I'd not heard anything back, and according to the woman I spoke to I hadn't sent the correct i.d, so I explained what I'd sent and she was confused why it hadn't been accepted because they accept bank statements as proof of national insurance number. And to top it all off they apparently sent my documents back to me on the 5th of October. So not only have they made an error not accepting perfectly acceptable i.d, they now have lost said i.d. So now I have to buy a new birth certificate and pay for a new postal order to reapply. The next time I have to do this I will be ringing them every week as it's apparently above their pay grade if there's an apparent problem not to ring the customer or in my case a made up excuse. Not good for a supposed government building.
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