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Dunelm

  1. Bristol
  2. Bri̇stol Home Goods Store

Reviews, get directions and contact details for Dunelm

Dunelm
Chain retailer of bedding, curtains & soft furnishings, plus kitchen equipment & home goods.
Address: Centaurus Rd, Patchway, Bristol BS34 5TU, UK
Phone: 0117 911 7466
State: South Gloucestershire
City: Bristol
Zip Code: BS34 5TU

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info
Reviews
Decent products and plenty of choice, first time I’ve been in Dunelm for ages. Service was abysmal. Tried to find someone to help me with a stock enquiry, but the only person on the shop floor was chatting with a friend and said ‘she’d just be a few minutes’ so we left her catching up with her friend and struggled bringing the items to the till ourselves. The woman behind the toll looked like she hates working there, and was totally rude and just yelled ‘neeeeeeext’. We brought a damaged item for her to see from the display and she said ‘do you want it or not?’ I replied ‘no, it’s to help you’, she huffed. I almost walked out, but wanted the products. I bought 6 shades displayed at £40 each and she said £210. I explained there should be 6 at £40 = £240, and she said ‘it’s £210, there’s a queue, do you want them or not?’ I paid. I took 3 of the items to the car and said I’d be back for the others 6 large boxes in total and she pushed the remaining 3 to the side and said ‘I need the counter space for other customers’ and shook her head at the next customer. I usually say thank you, but not this time. This woman should never be facing customers, and will put me off returning.
Usually I like Dunelm and it has great products but the lift was not working today and there was no other way to get to the upper floor so my friend who uses a wheelchair was unable to visit the lighting section or the cafe, the 2 reasons for our visit. We found a very sympathetic staff member who explained the lift is often out of order. We won't be visiting again!
I have been hear several times! It’s a great store to find home decorations and fixtures! I have bought curtains and cushions here. Great quality and great prices!
Formal Complaint and Disappointment Regarding Made to Measure Service:nI want to express my deep disappointment and frustration with the service I received from Dunelm Cribbs Causeway, Bristol and specifically concerning the Made to Measure section. On September 23, 2023, I commissioned the production of curtains from your store, a transaction that amounted to over £1,200+.nMy dissatisfaction primarily stems from the lack of communication and the series of unfortunate events that marred the entire process. Upon making the initial payment, I was left without any updates on the progress of my order. Despite several attempts to contact the store, regrettably, no one answered the phone. It was only by the end of October, when I visited the store in person, that I discovered the curtains were onsite but no attempt was made to inform me or arrange fitting.nSubsequently, the fitting appointments were marred by setbacks. The initially scheduled fitting on November 1st was canceled due to the fitter’ being injured. The rescheduled fitting on November 9th revealed a significant issue: the curtains were of uneven length, necessitating their return for remake. Additionally, I was charged for a 3m rod when only half that length was required for my bedroom, leading to the return of the excess rod to the store by the fitter.nRegrettably, the communication from your store following this incident was minimal. It wasn't until December 6th that I received an email vaguely outlining that the curtains were expected to return to the store the following week, without specifying an exact date. Given the proximity to Christmas and the absence of further updates, I visited the store on December 16th and requested to directly interact with the store manager, Reiss. Despite the curtains being available, his demeanour lacked genuine apologetic sentiment, and it appeared as if he was merely employing a facade of courtesy to expedite my departure from the store.nDuring this interaction, he assured me of a refund for the excessive pole and promised compensation, neither of which has been fulfilled as of today, January 9th. The curtains, when finally fitted on December 21st, exhibited creases and failed to meet the desired outcome, adding to my disappointment.See imagesnThe disregard for customer satisfaction, lack of communication, and unfulfilled promises are indicative of a severe failure in customer service at Dunelm Cribbs Causeway, Bristol. I firmly believe that the store manager is ultimately responsible for this disheartening experience due to the evident poor communication within the store under his management.nI expect prompt action to rectify this situation. This includes a refund for the excess pole as promised, compensation for the inconvenience caused, and an apology for the unacceptable service. Furthermore, I urge you to review and enhance your communication and quality assurance processes to prevent such incidents from reoccurring and to uphold the reputation of your brand.nTo be honest, I am not hopeful that this matter will be addressed promptly and effectively.nThe first three pictures are images of the remade curtains and the last three are from the first time fitting. Do you see any difference? The last picture is an image of the pole that was returned to the store.
I really enjoy the wide range of homeware Dunelm has to offer but also always dread getting to the checkout to be treated so rudely by the staff.nToday was the same, I greeted one of the staff members with a hello and a smile and she completely ignored me and just started scanning my items with a sour face.nIt’s happened on a number of visits with various staff members and it really lets dunelm Cribbs down.
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Dunelm map

Directions to Dunelm with public transportation

Pegasus Road 170 meters
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Bus Station 180 meters
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Pegasus Road 230 meters
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Asda Supercentre 240 meters
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Coach Park 480 meters
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